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About the Role

The Phoenix Project provides outreach, one-on-one coaching, and multiyear support to participants needing trauma-informed care. It utilizes a bio-psychosocial-cultural-spiritual framework to address individuals' needs and facilitate trust and development, working with young people who may not feel safe or valued in traditional settings.

Responsibilities

Complete initial baseline mental health surveys and needs assessments during formal enrollment.
Administer 1-year follow-up re-surveys and meet with existing youth to evaluate changing scores.
Visit schools at least twice a week as directed by the Phoenix Life Coach.
Collect and secure documents from youth for the Phoenix Life Coach, including attendance, progress reports, and behavior reports.
Attend IEP meetings for clients as directed by the Phoenix Coach.
Write detailed participant contacts via Salesforce, including client information and accomplishments.
Attend recreational outings as directed by the Phoenix Life Coach.
Communicate in a timely manner regarding text messages, emails, and phone calls from the Phoenix coach and clients.
Conduct outreach in the community by disseminating flyers door-to-door and attending community events to build authentic relationships with residents.
Wear provided identifying clothing of the Phoenix Project while conducting outreach and school visits.
Attend YCD/Phoenix mandatory staff trainings and meetings when requested.
Provide initial contact and intake of TAY youth.
Maintain Phoenix Project paperwork as needed.
Facilitate contact with TAY youth within their service area by meeting on site, at their schools, or places of employment.
Assist in addressing issues of TAY youth safety, ensure staff are aware of existing conflicts, and work with the team to mediate issues.

Requirements

Minimum of 5 years of experience working with youth and young adults in trauma-impacted areas.
Demonstrate competency with using Salesforce, data entry, Microsoft Office Suite, Google platform, Zoom, and other technology platforms.
Valid California Driver’s license with proof of insurance.
Excellent interpersonal and communication skills, written communications, patience, diplomacy, and high-level customer service skills.
Ability to think critically, problem-solve, and be resourceful.
Embrace cultural differences and foster diversity, equity, and inclusion.
Self-motivated individual with a passion to ensure program goals, objectives, and tasks are completed in a timely fashion and exceed standards.
Efficient multi-tasker demonstrating effective time management and the capacity to meet competing deadlines.
Proven ability to work both independently and as part of a team.
Strong commitment to the mission of the Phoenix Project, Young Community Developers Inc., and individuals from diverse populations.
Well-organized, ability to work in a fast-paced environment and meet goal objectives.
Excellent team player with true attention to detail.
Ability to complete paperwork accurately and in a timely manner.
Continuous commitment to improve occupational knowledge.
Must arrive promptly to the service site on time each day.

Skills

Salesforce
Data entry
Microsoft Office Suite
Google platform
Zoom
Interpersonal skills
Communication skills
Written communication
Patience
Diplomacy
Customer service
Critical thinking
Problem-solving
Resourcefulness
Time management
Teamwork
Organization
Attention to detail

Location

San Francisco, CA

Work Type

Part Time
In person

Experience Level

Minimum of 5 years experience working with youth and young adults in trauma impacted areas

Education Level

Some college experience is preferred

Salary/Compensations

$25.00 per hour

Benefits

Accrued paid sick time
Personal Birthday Holiday
Employee Assistance Program
Mental Health & Wellness services for all employees
A fun, purposeful, and inclusive culture through in-office events, volunteerism, and community-based networking opportunities

About the Company

Established in 1973, YCD is a nonprofit organization serving residents of all ages in San Francisco's most underserved communities.
YCD takes a holistic approach through a delivery ecosystem of services designed to empower residents in achieving economic mobility.
YCD provides education opportunities, workforce development training, and social services to build and sustain positive communities.
YCD’s philosophy is that every individual should have the right to sustainable and generational economic mobility, aiming to break the cycle of poverty.
Each year YCD provides around 1,200 community members with employment and training services through their programs and partnerships.
YCD has been voted by Non-Profit Times as one of the top 50 best non-profits to work for in the United States.

Equal Opportunity

Young Community Developers is an “at-will” and Equal Opportunity Employer.
Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, sexual orientation, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, or any other classification protected by federal, state, or local law or ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.