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About the Role
The Floor Lead plays a pivotal role on our store leadership team, driving the success of the store by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.
Responsibilities
- Uphold exceptional customer service standards.
- Foster team development.
- Ensure seamless execution of daily operations.
- Drive own performance as well as the performance and engagement of the team.
- Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- Participate as needed in the execution of inventory & cycle counts.
- Support in maintaining organizational integrity of our BOH.
- Support in mitigating internal, external and administrative loss of product.
- Participate in identifying and escalating opportunities, gaps, risks and roadblocks with urgency.
- Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality.
- Support with validating the integrity of all display forms, graphics, furniture, and decor items.
- Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
- Participate in ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality.
- Flag, identify and action any inefficiencies.
- Participate in the successful integration of new talent to our store teams.
- Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
- Build healthy relationships with our people and establish a positive and engaging work environment.
- Adhere to and validate our policies and compliance practices.
Requirements
- Experience in a high volume retail environment.
- Adaptable with the ability to think creatively and quickly.
- Excellent organization and analytical skills.
- Critical thinking ability - identify potential challenges and develop action plans.
- Ability to stand for 8 hours.
- Ability to lift up to 50 lbs.
- Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.
- Proficient in using point-of-sale systems, inventory management software, and other retail technology.
Skills
- Customer service
- Team development
- Operations management
- Sales
- Inventory management
- Visual merchandising
- Communication
- Interpersonal skills
- Problem-solving
Location
- Onsite
Work Type
- Full-time
Experience Level
- Retail leadership experience
Salary/Compensations
- $23 - $26 per hour
Benefits
- Comprehensive medical, dental, and mental health coverage (US & CA)
- 401(k) & commuter benefits plans (US)
- Comprehensive medical benefits including PMI, Cashplan, and Pension program (UK)
- Paid time off
- 4 months of 80% parental leave salary top-up
- Personalized return to work plans
- Monthly retail bonus program
- Regular feedback via performance reviews
- Robust in-house retail learning program
- Generous product discount
About the Company
- Mejuri has reimagined fine jewelry since 2015, shifting it from a traditional gift to a personal choice rooted in self-expression.
- Founded by third-generation jeweller Noura Sakkijha, the brand was built on the idea that fine jewelry shouldn’t require a special occasion and should never come with guilt.
- Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide.
- Mejuri is deeply committed to responsible sourcing, sustainable practices, and philanthropic initiatives.
- Retail leaders at Mejuri are engaging, nimble, creative and driven.
- Mejuri's success is driven by a strong commitment to its Purpose and Values.
- Values: RAISE THE BAR, CUSTOMER OBSESSED, EMPOWERED OWNERS, FIND A WAY, DRIVE RESULTS, TEAM FIRST.
Equal Opportunity
- Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
- Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs.