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About the Role
Performs a variety of retail operations functions to ensure sales readiness and customer support at Southern States Cooperative, Inc. (SSC) service and cooperative locations. Job functions vary by location and generally include receiving merchandise, maintaining inventory, stocking shelves, supporting merchandising, maintaining showroom appearance, filling customer orders, providing loading assistance, and performing general facility maintenance. Effectively operates a forklift and other industrial equipment, demonstrating excellent customer service skills.
Responsibilities
- Maintain regular communication with store leadership regarding daily assignments and operational factors.
- Provide prompt and courteous customer support, assisting with orders, lifting, and loading merchandise.
- Receive merchandise deliveries, verify accuracy, and inspect for damage.
- Safely move merchandise throughout the warehouse and perform put-away and stocking.
- Perform showroom replenishment, stocking shelves, and maintaining displays.
- Reconfigure store shelving, build endcaps, and assist with merchandise displays using plan-o-grams.
- Deliver bulk and/or packaged merchandise to customer locations.
- Fill propane cylinders, operating related equipment safely and in compliance with regulations.
- Assist with taking physical inventory.
- Monitor entrances and exits to promote store security and minimize merchandise loss.
- Perform regular inspections of forklifts and other industrial equipment, reporting maintenance needs.
- Perform daily housekeeping duties and general facility maintenance.
- Work safely, utilizing Personal Protective Equipment (PPE) and complying with all regulations.
- Perform all other job functions as assigned.
Requirements
- Able to learn and effectively operate a forklift, front-end loader, pallet jack, skid loader and/or other industrial equipment.
- Able to learn, understand and follow safety, quality control and operating procedures.
- Able to learn and accurately identify/locate merchandise using labels, barcodes, reports, and other tracking methods.
- Able to apply logic and understanding to carry out instructions provided in written, oral, or diagram form.
- Able to add, subtract, multiply, divide and calculate percentages using whole numbers, common fractions and decimals.
- Able to effectively communicate with customers.
- Attention to detail.
- Able to speak, read, write the English language in a proficient manner.
- Able to complete paperwork in a legible, organized, and timely manner.
- Able to work in a fast-paced team environment.
- Able to work extended hours to meet business demands, especially during peak seasons.
- Must be able to hear equipment sounds, warehouse pages, co-workers and radio.
- Must be able to speak to co-workers regarding production and safety.
- Specific vision abilities required include: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Skills
- Customer service
- Forklift operation
- Industrial equipment operation
- Merchandising
- Inventory management
- Communication
Location
- Various SSC service and cooperative locations
Work Type
- Full-time
- Onsite
Experience Level
- Prefer previous experience in a warehouse handling inventory and operating industrial equipment including forklift, front-end loader, pallet jack, and/or skid loader.
- Customer-focused communication skills, familiarity with agricultural industry, and/or previous Southern States work experience a plus.
Education Level
- High School Diploma or General Education Degree (GED)
- Requires Forklift Certification (or ability to obtain within a given period)
- May require Commercial Driver's License (or ability to obtain within given period)
- May require Propane Certification (or ability to obtain within given period)
About the Company
- Southern States Cooperative is a retail operations company serving agricultural, residential, animal care, and home care product needs.
Equal Opportunity
- Southern States Cooperative is an Equal Opportunity Employer and does not discriminate against individuals based on their race, color, religion or belief, national or ethnic origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, family medical history or genetic information, or any other status protected by federal, state or local laws or regulations.