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About the Role
The Floor Lead plays a pivotal role on the store leadership team, driving store success by upholding exceptional customer service standards, fostering team development, and ensuring seamless execution of daily operations. As a key presence on the sales floor, the Floor Lead exemplifies outstanding interpersonal skills and consistently embodies Mejuri’s values. A natural motivator and collaborative team player, they inspire the team with a can-do attitude, creating an engaging and dynamic environment for both staff and customers.
Responsibilities
- Uphold exceptional customer service standards.
- Foster team development.
- Ensure seamless execution of daily operations.
- Drive own performance as well as the performance and engagement of the team.
- Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
- Participate as needed in the execution of inventory & cycle counts.
- Support in back of house flow to ensure efficiency with packaging and order delivery standards.
- Support in maintaining organizational integrity of our BOH.
- Support in mitigating internal, external and administrative loss of product.
- Participate in identifying and escalating opportunities, gaps, risks and roadblocks with urgency.
- Participate in the maintenance of Mejuri’s brand standards of visual presentation, cleanliness and functionality.
- Support with validating the integrity of all display forms, graphics, furniture, and decor items.
- Participate in coaching and informing all store team members on updates or changes to Visual Merchandising standard practices.
- Participate in ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality.
- Flag, identify and action any inefficiencies.
- Participate in the successful integration of new talent to our store teams.
- Validate the regular and accurate assessment of our people against performance review criteria and KPIs.
- Build healthy relationships with our people and establish a positive and engaging work environment.
- Adhere to and validate our policies and compliance practices.
Requirements
- Experience in a high volume retail environment.
- Adaptable with the ability to think creatively and quickly.
- Excellent organization and analytical skills.
- Critical thinking ability - identify potential challenges and develop action plans.
- Ability to stand for 8 hours.
- Ability to lift up to 50 lbs.
- Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.
Skills
- Steps of Selling
- Point-of-sale systems
- Inventory management software
- Retail technology
Location
- Onsite
Work Type
- Full-time
Experience Level
- Retail leadership experience
Salary/Compensations
- $23 - $26 per hour
Benefits
- Paid sick days
- Monthly retail bonus program
- Regular feedback via performance reviews
- A robust in-house retail learning program
- Generous product discount
About the Company
- Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.
- Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.
- Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide.
- Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.
- Retail leaders at Mejuri are engaging, nimble, creative and driven.
- Our success is driven by a strong commitment to our Purpose and Values.
- Our values are: RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence, CUSTOMER OBSESSED | Get close to the customer and prioritize them in our decisions, EMPOWERED OWNERS | Treat the company like your own, take initiative, FIND A WAY | Seek simple, creative solutions, and act fast, DRIVE RESULTS | Be clear on your goals and be relentless in achieving them, TEAM FIRST | Value team success over personal ego.
Equal Opportunity
- Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.
- Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.