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About the Role
The Housekeeping Supervisor will lead and manage daily housekeeping operations, ensuring consistent execution of Fairmont service and cleanliness standards. This role involves supervising, inspecting, and following up on guest rooms, public areas, and back-of-house spaces to ensure cleanliness, presentation, and overall quality. The supervisor will also handle guest concerns, conduct departmental meetings, train team members, and manage the departmental budget.
Responsibilities
- Consistently deliver professional, friendly, and engaging service to guests and colleagues.
- Lead and manage daily housekeeping operations, ensuring consistent execution of Fairmont service and cleanliness standards.
- Supervise, inspect, and follow up on guest rooms, public areas, and back-of-house spaces to ensure cleanliness, presentation, and overall quality.
- Implement and maintain rigorous quality control processes, including daily inspections, audits, and timely follow-up on identified gaps.
- Take ownership of guest concerns related to housekeeping, responding promptly, documenting issues, and coordinating with relevant departments to ensure resolution.
- Conduct regular departmental meetings, briefings, and line-ups to communicate priorities, reinforce standards, and foster engagement.
- Train, coach, and develop team members on cleaning procedures, equipment use, safety protocols, service standards, and brand expectations.
- Oversee recruitment, onboarding, training, and ongoing development of housekeeping team members in partnership with People & Culture.
- Monitor employee performance and provide regular feedback, coaching, recognition, and development opportunities to maintain high standards.
- Address performance and conduct concerns through coaching, mentoring, retraining, and corrective action, when appropriate.
- Manage the departmental budget responsibly, optimizing labor, supplies, and other resources while maintaining service and quality standards.
- Balance operational, administrative, and team priorities effectively in a fast-paced environment.
- Ensure consistent compliance with departmental policies, procedures, brand standards, and applicable safety and sanitation requirements.
- Identify and report maintenance issues promptly and follow up with Engineering to ensure timely resolution.
- Maintain accurate and timely records of inspections, audits, evaluations, training, and other departmental activities.
- Partner closely with Front Office, Engineering, and other operational departments to resolve guest concerns, address quality issues, and ensure a seamless guest experience.
- Use quality and operational data to identify trends, prioritize opportunities, and drive continuous improvement within the department.
- Foster a culture of accountability, pride, teamwork, and continuous improvement.
- Lead by example and maintain a visible presence on the floor and throughout the operation.
- Perform other duties as assigned by leadership.
Requirements
- At least 1-2 years previous leadership experience in large Housekeeping or Rooms Division preferred.
- Computer literate in Microsoft Window applications preferred.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Skills
- Leadership
- Housekeeping Operations
- Quality Control
- Guest Service
- Team Management
- Budget Management
- Communication
- Organization
- Problem-Solving
- Teamwork
Location
- San Francisco
Work Type
- Permanent
- Full-Time
Experience Level
- 1-2 years leadership experience
Education Level
- University/College degree in a related discipline an asset
Salary/Compensations
- $95,000 to $108,000 Annual
About the Company
- Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars.
- The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions.
- Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
Equal Opportunity
- Fairmont is proud to be an Equal Opportunity Employer.
- EOE/M/F/D/V
- All your information will be kept confidential according to EEO guidelines.