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About the Role
The Assistant Cafe Manager plays a crucial role in the overall success and operational excellence of the café, acting as a pivotal leader in delivering world-class service. You will ensure adherence to our partner’s culture and guidelines, local Health Department regulations, and Bon Appétit’s unwavering standards for food quality, freshness, and presentation. Working alongside the Cafe Manager, you will oversee daily operations with a focus on team member development and performance management. You will be instrumental in motivating and directing every associate to achieve operational objectives, ensuring exceptional customer satisfaction and fostering strong client relationships. Champion workplace and food safety, setting the standard for responsible practices.
Responsibilities
- Rigorously manage safety standards, including meticulous allergen management, to ensure guest well-being and total operational compliance.
- Attend monthly safety meetings, participate in rigorous safety inspections, and ensure that all daily operations meet or exceed corporate safety benchmarks.
- Establish and maintain a consistent expectation of hospitality that is warm, inclusive, and genuinely engages our guests.
- Actively participate in the selection of team members and lead the ongoing training and professional development of the front-of-house staff.
- Monitor and manage financial and budgetary responsibilities, ensuring that operational standards are met while maintaining fiscal efficiency.
- Meet all timelines for payroll, service reports, accounts receivable, and human resources documentation as required.
- Proficiently operate web-based ordering systems, process customer requests, and manage menu updates.
- Maintain a high level of communication and partnership with the Cafe Manager and client stakeholders to ensure the cafe's objectives are consistently met.
Requirements
- Associates degree is preferred, or equivalent professional experience.
- Demonstrated ability to drive and enhance a culture focused on Food and Workplace Safety.
- A minimum of 1 year of supervisory experience in a similar high-volume, premium food service or hospitality environment.
- Prior experience in a restaurant, café, hotel, or high-end events environment is a significant plus.
- Proven ability to integrate diverse perspectives and experiences to build a cohesive team culture.
- Strong written and verbal communication skills, with the ability to provide clear direction and guest-facing hospitality.
- Proficient in computer and technical skills, including a working knowledge of Google Suite tools.
- ServSafe Certification is preferred.
- Experience managing in a Union Environment is a plus.
Skills
- Food and Workplace Safety
- Hospitality
- Talent Development
- Financial Stewardship
- Administrative Compliance
- Digital Operations
- Collaborative Partnerships
- Communication
- Technical Proficiency
- Google Suite
Location
- San Francisco, CA
Work Type
- Full-time
- Onsite
Experience Level
- 1+ year supervisory experience
Education Level
- Associate's degree preferred
Salary/Compensations
- $76,240 - $78,000 / year
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
About the Company
- Bon Appétit Management Company operates more than 1,000 cafés around the country for corporations, universities, and museums, as well as a few dozen public restaurants.
- We’ve led the industry in socially and environmentally responsible sourcing, from sustainable seafood to cage-free eggs.
- We cook everything from scratch using fresh, local ingredients.
- The Food program’s vision is to inspire and enable the world to make food choices and use food experiences to develop more sustainable lifestyles and communities.
Equal Opportunity
- Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
- Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
- We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.