Non-FSD Security Officer - DoubleTree by Hilton New York – LaGuardia Airport
Palette Hotels · NY, US
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About the Role
The Security Officer at the DoubleTree by Hilton New York – LaGuardia Airport is responsible for the surveillance and protection of the premises, staff, and guests. This role involves detecting suspicious activity, preventing theft or vandalism, and responding to situations while providing a reassuring presence and supporting guests with everyday needs.
Responsibilities
- Patrol premises regularly to maintain order and establish a visible presence
- Monitor surveillance cameras to identify disruptions or unlawful activity
- Ensure all security alarms and camera systems are functioning properly
- Respond to alarms by investigating and assessing the situation
- Follow Emergency Protocol, including addressing wrongdoers or trespassers
- Respond to suspicious or unlawful activity by monitoring, alerting personnel and law enforcement, and following hotel protocol
- Maintain and submit daily surveillance logs
- Adhere to key control policies and procedures
- Ensure all guestroom doors are closed and public access doors are secured
- Maintain working knowledge of all hotel functions and services
- Ensure guest needs and requests are addressed in a timely manner
- Assist guests with luggage
- Act as concierge when covering the hotel lobby
- Periodically monitor the pool area for safety and security
- Maintain a professional, composed tone with guests and fellow Associates, using guest names
- Attend all mandatory meetings and hotel functions
- Comply with all company standards and policies
- Perform other duties as required
Requirements
- High School Diploma or GED
- 2 years of related experience/training, or an equivalent combination of education and experience
- Previous hotel security experience preferred, but not required
- Strong observation skills and the ability to inspire respect and authority
- Familiarity with report writing
- Professional written and verbal communication skills
- Ability to remain calm and act decisively in high-pressure situations
- Valid NY State Security Guard registration (or ability to obtain prior to start date)
- Ability to lift up to 50 lbs.
- Ability to remain standing for extended periods
- Availability for flexible scheduling, including evenings, weekends, and holidays
Skills
- Observation skills
- Report writing
- Written communication
- Verbal communication
- Calmness under pressure
- Decisiveness
- Hospitality
Location
- LaGuardia Airport, New York
Work Type
- Full-time
Experience Level
- 2 years of related experience/training
Education Level
- High School Diploma or GED
Benefits
- Highly competitive salaries
- Outstanding health benefits
- Extensive training and development programs
- Promotion within the organization
About the Company
- At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates.
- Palette Hotels is an equal opportunity employer.
- Palette Hotels policies also provide for a drug-free workplace.
- Palette participates in E-Verify to confirm that you are authorized to work in the U.S.
Equal Opportunity
- Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.
- Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.
- Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.