Guest Service Agent - DoubleTree by Hilton New York – LaGuardia Airport
Palette Hotels · NY, US
12 days agoImpress employers and recruiters.
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About the Role
As a Guest Service Agent, you'll be the face of our hotel - responsible for welcoming guests, managing check-in and check-out, and ensuring every guest feels valued from the moment they arrive to the moment they depart. You'll work closely with our Front Office team to deliver the kind of service that keeps guests coming back.
Responsibilities
- Deliver courteous, professional, and timely check-in and check-out service
- Ensure guest needs and requests are met and followed through to resolution
- Make and confirm reservations, and verify daily rates and availability
- Maintain accuracy in cash handling and Front Desk bank/drawer balances
- Conduct daily bucket checks and complete shift checklists, reports, and logs
- Complete courtesy calls within 20 minutes of guest check-in
- Identify opportunities to support future business and enhance the guest experience
- Encourage guests to share feedback through surveys and TripAdvisor
- Securely manage guest valuables via the hotel safe deposit box
- Answer and direct calls professionally, in line with hotel standards
- Assist with guest relocations to nearby hotels when necessary
- Keep work areas organized, stocked, and guest-ready
- Comply with all Hilton and company standards, as outlined in the Employee Handbook
Requirements
- 1–2 years of customer service experience; hotel experience strongly preferred
- Strong written and verbal communication skills
- A warm, professional demeanor and the ability to stay composed under pressure
- Comfort working with hotel systems (OnQ experience a plus)
- High School Diploma, GED, or equivalent
- Valid driver's license and reliable transportation
- Ability to lift up to 50 lbs. and remain standing for extended periods
- Availability for flexible scheduling, including evenings, weekends, and holidays
Location
- New York
Work Type
- Full-time
Experience Level
- 1-2 years
Education Level
- High School Diploma or GED
Benefits
- Highly competitive salaries
- Outstanding health benefits
- Extensive training and development programs
- Promotion within the organization
About the Company
- At the DoubleTree by Hilton New York – LaGuardia Airport, we believe every guest interaction is an opportunity to make someone's day a little warmer - starting with our famous cookie at check-in.
- At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates.
- Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.
- Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.
- Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed.
Equal Opportunity
- Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.
- Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.
- Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed.