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About the Role
Rho is hiring an IT Engineer to own the technology backbone that keeps our SF office and distributed team running. You'll be the go-to person for employee IT support, device and identity management, and the systems and tooling that help Rho move fast. This is a hands-on, in-office role based in our SF office — ideal for someone who loves solving problems for their colleagues and building scalable IT operations at a high-growth fintech.
Responsibilities
- Serve as the primary point of contact for all employee IT support — hardware, software, access, and troubleshooting — with a focus on fast, friendly resolution.
- Own device lifecycle management across macOS and Windows, including procurement, provisioning, MDM, and secure offboarding.
- Administer core identity and SaaS systems (SSO, Google Workspace, Slack, and related tools), including access onboarding and offboarding.
- Manage the NYC office's IT infrastructure — networking, AV, conference rooms, and on-site hardware.
- Build and document IT processes, runbooks, and self-service resources that scale as Rho grows.
- Partner with Security, People, and Finance on access controls, compliance, and asset management.
- Lead IT onboarding for new hires and ensure a seamless day-one experience.
Requirements
- 5+ years of IT support or IT operations experience, ideally in a fast-paced, high-growth environment.
- Hands-on expertise administering macOS and Windows, MDM tools, and identity/SSO platforms.
- Strong working knowledge of Google Workspace, Slack, and common SaaS administration.
- Experience managing office IT infrastructure, including networking, AV, and conference room technology.
- Excellent troubleshooting skills and a customer-service mindset — you make IT feel easy for your colleagues.
- A clear communicator who can document processes and support non-technical teammates.
- Willing and able to work on-site 5 days per week in our SF office.
Location
- SF office
Work Type
- in-office
- on-site 5 days per week
Experience Level
- 5+ years of IT support or IT operations experience
Salary/Compensations
- $90,000 - $180,000
Benefits
- equity
- healthcare benefits
- paid time off
About the Company
- Rho is the modern banking platform built for the AI era. Startups and growth-stage companies can open accounts in minutes, issue cards, manage expenses, pay bills, and close the books – all in one connected platform backed by real human support.