Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Computer User Support Specialist role.
Rezi rewrites your resume against IMG Information Management Group, Inc.'s job description. Free.
Tailor your resume to this Computer User Support Specialist role.
Rezi rewrites your resume against IMG Information Management Group, Inc.'s job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Computer User Support Specialist posting at IMG Information Management Group, Inc. — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Computer User Support Specialist posting at IMG Information Management Group, Inc. — free, in seconds.
About the Role
IMG is seeking a highly motivated Computer User Support Specialist to provide first-line help desk troubleshooting, response, and remediation. This role requires strong technical expertise, attention to detail, and a collaborative approach to problem-solving.
Responsibilities
- Provide first-line help desk troubleshooting, response, and remediation.
- Perform trouble ticket remediation.
- Respond to physical troubleshooting of hardware components and equipment.
- Accomplish routine IT tasks as directed by the team lead.
- Provide customer support and ensure customer satisfaction with timely resolution of IT issues.
- Maintain proper documentation for compliance and continuity.
Requirements
- Possession of technical skills to work with end users.
- Ability to resolve issues of moderate complexity.
- Candidates will be required to take a drug test prior to working onsite.
- Candidates will agree to random drug testing throughout their tenure.
Skills
- Excellent customer support experience.
- Soft skills to ensure end-user satisfaction.
- Strong knowledge of the English language.
- Experience performing technical troubleshooting.
- Ability to lead small teams or projects through cross-functional coordination/collaboration with other departments.
- Assist key stakeholders in overall project execution.
- Find solutions through creative problem solving.
- Proven success with adaptability – willingness to evolve with technology while ensuring data accuracy standards.
Location
- Schenectady, NY
Work Type
- On-site
- Full-time
Experience Level
- Two years' experience (with Associate Degree)
- Four years' experience (with High School Degree)
Education Level
- Bachelor’s Degree
- Associate Degree
- High School Degree
- CompTIA A+ or similar certification
Benefits
- Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability Insurance
- 401(k) Retirement Plan with Generous Company Match
- Health Savings Account (HSA)
- Supplemental Benefits
- Paid Time Off and Paid Federal Holidays
- Professional Development and Training Assistance
About the Company
- Founded in 1987, IMG is a nationally recognized small business known for its commitment to excellence, integrity, and customer satisfaction.
- For more than 35 years, IMG has delivered high-quality Information Technology and professional services to federal customers, consistently exceeding expectations through innovative solutions and exceptional service.
- At IMG, our success is driven by our people.
- We foster a collaborative environment where employees are empowered to grow professionally, contribute meaningfully, and make a lasting impact on the missions we support.
Equal Opportunity
- IMG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.