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About the Role
The Employee Experience team is looking for an Onboarding Coordinator in San Francisco to create a warm and seamless welcome for new hires by coordinating onboarding logistics, supporting new-hire travel, answering questions, and assisting with in-person sessions. This role also supports employee events and programs to foster connection, value, and engagement.
Responsibilities
- Coordinate logistics for recurring in-person onboarding cohorts, including calendars, room reservations, materials, supplies, Slack groups, and welcome communications.
- Manage and review new hire travel logistics, including reviewing bookings, following up with new hires, flagging out-of-policy bookings, processing spend limit requests, and coordinating hotel bookings and travel details.
- Maintain participant lists, track travel and attendance, update internal resources, and communicate changes to key partners.
- Monitor and respond to questions in Zendesk within established response times, providing clear and welcoming support.
- Prepare spaces, organize materials, coordinate meals and supplies, and provide hands-on support for onboarding sessions.
- Lead or facilitate onboarding sessions as needed.
- Gather feedback and identify opportunities to improve onboarding logistics, communications, and the overall new-hire experience.
- Assist with planning and executing employee events and programs including retreats, Plaiderdays, monthly social hours, holiday parties, onsites, and offsites.
- Serve as the first point of contact for employee emails, Slack messages, and support tickets, responding directly or routing inquiries.
- Manage operational details, communicate directly with employees, and provide hands-on support before and during events.
- Support and contribute to various programs across the employee journey.
Requirements
- 1–3 years of experience in onboarding, events, employee experience, HR, workplace experience, administrative support, or a related role.
- Strong organizational and coordination skills, with the ability to manage multiple tasks, deadlines, and details.
- Clear, warm, and timely written and verbal communication skills across email, Slack, support tickets, and in-person interactions.
- Experience supporting the planning and execution of events, meetings, onboarding programs, or other employee-facing experiences.
- Confidence speaking in front of groups and a willingness to facilitate onboarding sessions.
- Strong attention to detail when managing calendars, travel arrangements, participant lists, materials, communications, and other program logistics.
- A collaborative mindset and comfort working with partners across teams.
- Ability to provide friendly, solutions-oriented support to new hires and employees.
- Comfort working in a fast-paced environment where priorities may shift.
- Commitment to creating inclusive and welcoming experiences for employees from different backgrounds and locations.
- Comfort being a visible presence in the San Francisco office three days per week, Tuesday–Thursday, and engaging with employees face-to-face.
- Must be able to lift up to 50 pounds.
Skills
- Google Workspace
- Slack
- Canva
- Zendesk
- Brex
- Epoch
- Eventbrite
Location
- San Francisco
Work Type
- Hybrid
Experience Level
- 1-3 years
Benefits
- Medical
- Dental
- Vision
- 401(k)
About the Company
- Plaid powers the tools millions of people rely on to live a healthier financial life.
- We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use.
- Plaid's network covers 12,000 financial institutions across the US, Canada, UK and Europe.
- Founded in 2013, the company is headquartered in San Francisco with offices in New York, Seattle, Washington D.C., Raleigh, London, and Amsterdam.
- Our mission at Plaid is to unlock financial freedom for everyone.
- To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable.
Equal Opportunity
- Plaid is proud to be an equal opportunity employer and values diversity at our company.
- We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics.
- We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws.
- Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.