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About the Role
Clio is seeking a Senior Customer Success Revenue Enablement, Launch Team member to empower legal professionals and law firms by transforming the legal experience. This role is dedicated to enabling the CS Launch Team, ensuring new customers are implemented successfully and set up for long-term success.
Responsibilities
- Build and deliver enablement for the CS Launch Team across the implementation and go-live journey.
- Own measurable launch outcomes such as time to value, time to first value, launch cycle time, and successful go-live rates.
- Partner with CS Onboarding to sequence a 30-60-90 day ramp for new launch and implementation team members.
- Translate product launch playbooks into implementation-ready guidance, configuration talk tracks, and customer-facing best practices.
- Design and maintain certification and role-play content grounded in real implementation and go-live conversations.
- Run a regular Gong review rhythm on launch calls to surface coaching themes, friction points, and content gaps.
- Coach Launch Team leads on reinforcing trained behaviors.
- Deliver a monthly launch enablement health report.
- Use generative AI tools to accelerate content creation, role-play design, and iteration.
- Partner with Product, Product Marketing, and the Product Launch and Systems function so launch content stays current with the roadmap.
- Other duties as required.
Requirements
- 3+ years of experience in customer success, implementation or onboarding, CS enablement, or a related learning and development role.
- Experience designing and delivering training for customer-facing implementation or launch teams.
- Familiarity with implementation, onboarding, and go-live motions and the metrics that drive them.
- Knowledge of instructional design principles and adult learning theory.
- Strong facilitation and presentation skills across all levels of the organization.
- Comfort with tools such as Gong, and Salesforce.
- Ability to analyze engagement and performance data to drive program improvements.
- Strong project management skills across multiple concurrent workstreams.
- Experience in a SaaS or technology company.
- Experience enabling implementation, onboarding, or time-to-value improvement.
- Proficiency with generative AI tools (Claude, ChatGPT, or similar) for content development and ideation.
- Experience in legal tech or a comparable regulated industry.
- Relevant customer success or enablement certifications.
Skills
- Customer Success
- Implementation
- Onboarding
- CS Enablement
- Learning and Development
- Training Design
- Facilitation
- Presentation
- Gong
- Salesforce
- Data Analysis
- Project Management
- SaaS
- Generative AI
- Legal Tech
Location
- Vancouver
- Calgary
- Toronto
- Dublin
- London
- New York City
- Sydney
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- $102,900 to $139,300 CAD
Benefits
- Competitive, equitable salary
- Top-tier health benefits, dental, and vision insurance
- Flexible time off policy, with an encouraged 20 days off per year
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program
About the Company
- Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
- We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
- We are a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations.
Equal Opportunity
- We are committed to equal employment and we encourage candidates from all backgrounds to apply.
- Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.