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About the Role
The Case Manager is an integral part of the NORC interdisciplinary team, providing individual and group services to seniors residing in Knickerbocker Village, enabling them to age in place and remain active community members. This position reports to the Director of Knickerbocker Village NORC.
Responsibilities
- Provide individual casework services including intake, assessment, and care plan implementation with seniors, families, and community partners.
- Offer case management, assistance, referral, and information for entitlements and other program components.
- Ensure annual contractual goals, assessments, and service units are met, adhering to agency and funding source guidelines.
- Complete health indicator program requirements as mandated by funding contracts.
- Implement programs to foster communication and cooperation among diverse community groups.
- Conduct home visits and assessments as needed.
- Maintain accurate and timely client records, both written and electronic, in client databases.
- Ensure client confidentiality is maintained.
- Assist in planning and implementing educational, recreational, and health promotion activities.
- Develop and implement group activities, including support groups, educational programs, and socialization events.
- Perform other duties as assigned by the NORC Director and required by funding sources.
- Collaborate with the NORC Director and team to maintain and expand community partnerships through active community presence and engagement with professional, civic, and private organizations.
- Develop, maintain, and expand positive relationships with key stakeholders and community partners to support the organization's mission and funding source requirements.
- Participate in outreach activities as directed by the NORC Director.
Requirements
- Bachelor’s degree in social work or related field.
- One year of experience with Case Assistance.
- Nonjudgmental, socially perceptive, empathic, and a good listener.
- Sensitivity to and understanding of the needs of the elderly.
- Demonstrated knowledge of social theories, practices, and guidelines.
- Highly organized and detail-oriented with the ability to manage multiple concurrent projects.
- Ability to handle complex and difficult situations professionally.
- Ability to maintain a calm and professional demeanor in public and difficult situations.
- Ability to develop collaborative relationships with professional staff and community groups.
- Excellent verbal and written communication skills.
- Excellent computer skills, including experience with data management systems.
- Willingness to learn new programs as required.
- Understanding and appreciation of the role of diversity in serving clients.
- Commitment to diversity and ability to work with diverse populations.
- Bilingual proficiency in English and Chinese is preferred.
Skills
- Case Assistance
- Data Management Systems
- Communication Skills
- Interpersonal Skills
- Organizational Skills
- Problem-Solving Skills
- Computer Skills
- STARS (desirable)
Location
- Knickerbocker Village
Work Type
- Full-time
Experience Level
- One year experience
Education Level
- Bachelor’s degree
Salary/Compensations
- $27.70 per hour
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 15 vacation days
- 12 sick days
- 3 personal days
- 12 paid agency-wide holidays
About the Company
- Hamilton-Madison House sponsors the NORC (Naturally Occurring Retirement Community) program.
- The NORC is a partnership of a social service provider, housing partner (Knickerbocker Village), a health care partner, and seniors.
- The NORC brings together community resources and develops partnerships to provide a supportive environment and services for residents aged 60 and over to age in place and remain active community members.
Equal Opportunity
- Hamilton-Madison House is an Equal Opportunity Employer.