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About the Role
Supervises the administration of benefit eligibility and COBRA continuation coverage for 32BJ SEIU members, ensuring compliance with regulations, leading staff, and monitoring daily activities for eligibility determinations.
Responsibilities
- Establish clear, measurable service quality goals and benchmarks for the Department of Eligibility (DOE), COBRA administration, and related government agency interactions.
- Ensure compliance with federal COBRA regulations, timelines, election tracking, reporting, reconciliation, enrollments, billing, and payments.
- Provide supervisory activities including monitoring systems, ensuring workflow procedures are followed or changed, counseling, coaching, and appraising staff, and motivating and developing staff.
- Analyze and identify workflow deficiencies, suggesting operational, policy, or procedural modifications to improve customer service and implementing needed modifications with unit staff.
- Make independent decisions, sometimes taking risks, acting on initiative, and being held accountable for results.
- Ensure the goals and objectives of the Department of Eligibility & COBRA are met, and develop and sustain a proactive approach to problem resolution and operational enhancement.
- Ensure all policies and procedures are appropriately communicated and adhered to in the performance of daily functions.
- Provide technical guidance and direction to support staff.
- Responsible for the quality and quantity of work in their area.
- Develop and maintain summary reports to track and monitor quality and quantity of work.
- Ensure completion of tracking, testing, and reporting DOE related V3locity (V10) system enhancements/incidents.
- Provide direction in the absence of the DOE Manager.
- Serve as backup for DOE Manager for review and validation of eligibility file feeds and setup of V3locity (V10) eligibility related factor tables.
- Assist in strategic planning of DOE staffing and training needs, including EPG.
- Perform other functions as necessary or as assigned by Management.
Requirements
- Minimum of 3 years of extensive knowledge and traditional expertise in COBRA administration, Health Insurance Eligibility, and/or Department of Eligibility (DOE) operations with a proven track record of outstanding performance.
- A high level of knowledge in COBRA and Eligibility & Enrollment processes, policies, and procedures is required.
- Knowledge of health insurance benefits, contribution rules, and information systems.
- Preferred prior experience in supervision, people management, or project management.
- Required to respond to and resolve complex inquiries by collecting and analyzing data/information in real time at high volume standards.
- Operate computers with multiple information screens to research and resolve customer inquiries on line.
Skills
- Superior human relations/interpersonal skills
- Excellent oral and written communication skills
- Proven leadership capabilities
- Ability to motivate employees
- Excellent judgment and decision making skills
- Ability to follow up on problem resolution and delegated tasks
- Flexibility to balance multiple functions and demands of the position
- Strong coaching, counseling, and appraisal skills
- Spanish is a plus
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3 years of experience
- Supervisory experience preferred
Education Level
- High School diploma, GED, or equivalent experience
- College degree a plus
About the Company
- Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members.
- Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services.
- We embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST).
- The Funds oversees and manages $9 billion of dollars in assets.
- For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families.
- We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more.