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About the Role
The Account Manager serves as the primary point of contact for assigned customers, responsible for building strong relationships, overseeing day-to-day account execution, and ensuring service expectations are consistently met. This role requires someone highly organized, customer-focused, and comfortable coordinating across multiple teams in a fast-paced environment.
Responsibilities
- Serve as the primary point of contact for assigned customer accounts
- Build and maintain strong relationships with customers and key stakeholders
- Oversee day-to-day account execution, including shipment activity, service issues, and customer communication
- Monitor account performance and ensure customer expectations and service-level requirements are consistently met
- Proactively identify and resolve issues before they affect the customer
- Coordinate with operations, technology, accounting, compliance, and other internal teams to support successful account execution
- Lead customer calls, prepare agendas, document action items, and ensure timely follow-up
- Maintain accurate account documentation, standard operating procedures, customer requirements, and escalation processes
- Review performance data and prepare regular customer reporting
- Identify trends, service gaps, and opportunities for continuous improvement
- Support customer retention and account growth by understanding each customer’s business needs
- Assist with pricing, quoting, requests for proposal, and implementation activities as needed
- Advocate for the customer internally while balancing operational and business objectives
Requirements
- Bachelor’s degree in Business, Communications, Supply Chain, Logistics, or a related field required
- At least two years of experience in account management, customer service, logistics, transportation, or a related field
- Ability to work full-time and 100% on-site in Raleigh, North Carolina
- Strong written and verbal communication skills
- Excellent organization and attention to detail
- Demonstrated ability to build relationships and communicate professionally with customers
- Strong problem-solving skills and the ability to remain composed under pressure
- Ability to manage competing priorities and follow through on commitments
- Proactive, accountable, and comfortable taking ownership of customer needs
- Collaborative approach and ability to work effectively across departments
- Proficiency with Microsoft Office
- Experience with CRM or transportation management systems is preferred
- Applicants must be authorized to work for any employer in the U.S.
- Unable to sponsor or take over sponsorship of employment visas
Skills
- Written communication
- Verbal communication
- Organization
- Attention to detail
- Relationship building
- Professional communication
- Problem-solving
- Composure under pressure
- Managing competing priorities
- Following through on commitments
- Proactiveness
- Accountability
- Taking ownership
- Collaboration
- Microsoft Office proficiency
- CRM experience (preferred)
- Transportation management systems experience (preferred)
Location
- Raleigh, North Carolina
Work Type
- Full-time
- On-site
Experience Level
- At least two years of experience
Education Level
- Bachelor’s degree in Business, Communications, Supply Chain, Logistics, or a related field
Salary/Compensations
- Competitive base salary and bonus opportunities
Benefits
- Medical, Dental and Vision Insurances
- Life and Disability Insurances
- Pet Insurance
- Accident Insurance
- Critical Illness Insurance
- Legal Insurance
- Identity Theft Insurance
- Telemedicine
- Company 401K plan with a company match
- 15 PTO days
- 9 paid holidays
About the Company
- At SimPL Freight Solutions, we simplify transportation for companies that move a lot of freight but don’t want the headache of managing it all themselves.
- We step in as their transportation team - coordinating shipments, managing carrier relationships, tracking performance, and improving how everything runs behind the scenes.
- Our customers range from large manufacturers to high-volume distributors across industries like automotive, building materials, food, and packaging.
- No matter the industry, the goal is the same: keep freight moving smoothly, efficiently, and without surprises.
- We pride ourselves on being proactive, responsive, and accountable - anticipating issues, communicating clearly, and continuously finding better ways to deliver results.
Equal Opportunity
- SimPL Freight Solutions is an equal opportunity employer and is committed to creating an inclusive environment, welcoming and valuing our differences.
- Employment is based on individual merit and qualifications directly related to professional competence, without regard to race, color, religion, national origin, sex, age, sexual orientation, veteran status or any other characteristic protected by law.
- We value a diverse workforce that encompasses a wide range of perspectives, skills, and abilities.