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About the Role
MediaGo is seeking a motivated, detail-oriented Partner Operations Specialist to join our global operations team. This role serves as a key operational bridge between global business teams and third-party technology & ecosystem verification partners, ensuring the long-term health, compliance, and operational excellence of our programmatic advertising platform. The position involves partner communication, case management, and cross-functional coordination.
Responsibilities
- Serve as the day-to-day operational point of contact for key ecosystem technology, compliance, and measurement partners.
- Organize and lead regular operational check-ins to review open cases, platform updates, and service SLAs.
- Foster collaborative, trusted working relationships with external partner teams.
- Own the end-to-end management of ad compliance appeals, domain whitelisting, and creative scan troubleshooting.
- Coordinate urgent case escalations, investigate root causes with internal stakeholders, and submit well-documented appeals to external review teams.
- Drive cases to resolution to ensure minimal disruption to live traffic and partner monetization.
- Act as the communication liaison between external partners and internal teams, including Client Management, Business Development, Ad Operations, and Product/Engineering.
- Translate operational feedback and policy guidelines into clear, actionable recommendations for internal account managers and technical teams.
- Build and maintain a centralized Case & Escalation Tracker to log issue types, partner responses, resolution times, and recurring root causes.
- Stay up-to-date on emerging industry standards, platform policy updates, and brand safety benchmarks, sharing relevant insights with the broader team.
- Proactively explore and build early communication channels with broader industry service providers to prepare for future business needs.
Requirements
- 1–3 years of experience in account management, ad operations, partner solutions, customer success, or related client-facing operational roles.
- AdTech, digital media, or SaaS experience preferred.
- Excellent verbal and written English communication skills.
- Comfortable presenting issues clearly and professionally to external partner representatives.
- Bilingual fluency in English and Mandarin Chinese (written & spoken) is strongly preferred.
- High attention to detail with strong organizational and follow-through capabilities.
- Proactive problem-solver with patience and persistence in managing multi-step case appeals.
- Ability to thrive in a fast-paced, cross-timezone work environment.
- Foundational familiarity with digital advertising concepts (DSP, SSP, programmatic buying, ad serving) is a plus.
- Bachelor’s degree in Business, Marketing, Communications, Information Systems, or equivalent practical experience.
Skills
- Partner communication
- Case management
- Cross-functional coordination
- Ad quality
- Compliance appeals
- Escalation tracking
- Market intelligence
- Digital advertising concepts
Location
- Toronto, ON, Canada
- Mountain View, CA, US
Work Type
- Hybrid
- Contractor
- Full Time
Experience Level
- 1-3 years
Education Level
- Bachelor's degree
- Equivalent practical experience
Salary/Compensations
- $25-$35/h
About the Company
- MediaGo is seeking a motivated, detail-oriented Partner Operations Specialist to join our global operations team.