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About the Role
The Event Services Technician is responsible for assisting with floor operations, including setup, strike, and operation of technology solutions in a hotel or hospitality environment, with a focus on delivering unmatched customer service to guests and clients.
Responsibilities
- Ensure all event sets and strikes are completed according to Company SOPs.
- Greet guests/clients before event and provide clear instructions on how to operate equipment.
- Provide continued communication with client to ensure success of all events.
- Follow through on all client requests.
- Look for opportunities to enhance client’s event.
- Maintain accurate client event information within the Company’s business systems.
- Review daily invoices with client and obtain client’s signature on invoice(s).
- Comply with all Company security and safety measures.
- Constantly aware of the property inventory and location of equipment.
- Ensure inventory is secure from theft and/or damage.
- Ensure all inventory is in good working order and rental condition.
- Immediately report any lost, stolen, or damaged equipment to management.
- Ensure all Company occupied areas are clean, organized, and up to Company standards.
- Continually work toward enhancing and improving technical skills to include audio, video/data, staging, computer operation, and networking.
- Comply with all Company policies and procedures.
- Perform other duties as assigned.
Requirements
- High School Graduate or equivalent.
- Prior exposure to audio visual and/or hospitality industry.
- Computer proficiency (hardware, software and networking).
- Strong technical aptitude.
- Planning ability; able to plan ahead and prioritize.
- Excellent organizations skills.
- Strong inter-personal skills.
- Strong verbal, listening and written communication skills.
- Strong customer focus.
- Strong team player orientation.
- Ability to stand or walk for long periods, including up and down stairs.
- Ability to consistently bend and stoop.
- Ability to use hands to hold, handle, or feel.
- Ability to reach with hands and arms.
- Ability to talk, hear and communicate.
- Ability to lift up to 50 pounds occasionally.
Skills
- Audio
- Video/data
- Staging
- Computer operation
- Networking
Education Level
- High School Graduate or equivalent
Salary/Compensations
- $24.84 - $26.55
Benefits
- Generous time off with PTO, holidays and sick/personal days.
- 401k with a contribution match.
- Insurances; health, vision, dental and more.
About the Company
- Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America.
- We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline.
- We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference.
- If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.
Equal Opportunity
- Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.
- Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.
- Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions.
- We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive.
- We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
- Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members.
- We strive to create an environment where we actively embrace all forms of diversity.