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About the Role
This role involves answering inbound sales calls, working internet leads, and making outbound follow-up calls. Success depends on consistent performance, hitting daily metrics, and diligent follow-up work, even after unsuccessful attempts. The position is measured daily, with a focus on making the next call after a difficult one.
Responsibilities
- Answer inbound sales calls for all nine franchises and used inventory.
- Work every internet lead with an email, a text, and a phone call.
- Make outbound follow-up calls to leads that haven’t answered.
- Set and confirm sales appointments.
- Log every interaction in the CRM accurately and the same day.
- Work the follow-up cadence on aged leads.
- Coordinate with sales managers and the Customer Care Center Manager for smooth customer visits.
Requirements
- 1–2 years of contact center, retail, hospitality, or customer service experience preferred.
- High school diploma required.
- Clear, confident phone voice and clean written communication.
- Comfort with being coached.
- Basic computer competence (CRM, email, multiple tabs, typing while talking).
- Ability to pass a background check.
- Reliable, on-time attendance is a core requirement.
- Must be able to work Saturdays and evenings.
- Must be a team player, covering the queue when needed, working difficult leads, not cherry-picking, respecting customer ownership, helping new agents, and sharing knowledge.
- Must be comfortable with a repetitive, measured, and performance-driven role.
- Must not be easily discouraged by rejection.
- Must not prefer a job without numerical performance measurement.
- Must not want a job where they can quietly coast.
Skills
- Phone communication
- Customer service
- CRM software
- Email communication
- Text communication
- Time management
- Data entry
- Teamwork
Location
- Rochester, NY 14623
Work Type
- Full-time
- Onsite
Experience Level
- 1-2 years preferred
Education Level
- High school diploma required
Salary/Compensations
- $55,000.00 - $65,000.00
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid holidays
- Vacation time
- Paid on-the-job training
- Ongoing coaching
- Tuition assistance opportunities
- Employee discounts
- Clear path into sales, service, or management
About the Company
- Bob Johnson Nissan is a dealership group with nine franchises.
Equal Opportunity
- Bob Johnson Imports is an Equal Opportunity Employer.