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About the Role
The Human Resources Manager oversees all aspects of human resources operations in a fast-paced food service environment. This role serves as a strategic business partner to operations leaders, ensuring compliance with labor laws, collective bargaining agreements, company policies, and employee relations practices. The HR Manager will lead talent acquisition, employee engagement, labor relations, performance management, compensation administration, and workforce planning while fostering a positive and productive work environment. The ideal candidate has strong experience supporting unionized employees, managing grievance procedures, interpreting collective bargaining agreements, and partnering with operational leadership to achieve business objectives.
Responsibilities
- Lead union and labor relations activities, including CBA administration, grievance resolution, investigations, disciplinary actions, arbitration support, and contract negotiations while ensuring fair and consistent policy application.
- Advise leaders on employee relations, performance management, workplace investigations, and compliance; maintain HR policies, records, and regulatory adherence.
- Partner with business leaders on workforce planning, recruitment, onboarding, and retention strategies to meet staffing needs and reduce turnover.
- Support performance management, leadership coaching, employee development, training initiatives, and succession planning.
- Administer compensation and benefits programs, support annual review processes, and recommend market-competitive pay practices.
- Conduct workplace investigations, ensure labor law and regulatory compliance, partner with legal counsel on complex matters, and support audits and reporting requirements.
- Foster an inclusive, accountable workplace culture through engagement, recognition, change management, and workforce analytics initiatives.
Requirements
- Bachelor's degree in Human Resources, Business Administration, or related field.
- 5+ years of progressive Human Resources experience.
- Minimum 3 years of experience supporting a unionized workforce.
- Strong knowledge of labor relations principles and collective bargaining agreement administration.
- Experience managing grievance procedures, investigations, and disciplinary processes.
- Knowledge of employment laws and regulations.
- Strong conflict resolution, negotiation, and communication skills.
- Proficiency with HRIS systems and Microsoft Office applications.
- HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR, CHRP, or equivalent).
- Experience in food service, hospitality, contract dining, restaurant, or facilities management industries.
- Experience supporting multi-site operations and large hourly employee populations.
- Previous participation in collective bargaining negotiations.
Skills
- Labor relations
- Collective bargaining agreement administration
- Grievance procedures
- Investigations
- Disciplinary processes
- Employment laws and regulations
- Conflict resolution
- Negotiation
- Communication
- HRIS systems
- Microsoft Office applications
- Workforce planning
- Recruitment
- Onboarding
- Retention
- Performance management
- Leadership coaching
- Employee development
- Training
- Succession planning
- Compensation administration
- Benefits administration
- Compliance
- Risk management
- Employee engagement
- Change management
- Workforce analytics
Experience Level
- 5+ years of progressive Human Resources experience
- Minimum 3 years of experience supporting a unionized workforce
Education Level
- Bachelor's degree in Human Resources, Business Administration, or related field.
- HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR, CHRP, or equivalent).
Salary/Compensations
- $90,000.00 to $110,000.00
Benefits
- Comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
- Retirement savings plans like 401(k)
- Paid days off such as parental leave and disability coverage.
About the Company
- The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Equal Opportunity
- We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.