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About the Role
The Hospitality and Concierge Ambassador ensures guest satisfaction by booking reservations, assisting with guest needs, and resolving guest concerns. Responsibilities may vary by location based on client requirements and business needs.
Responsibilities
- Greet and provide customer service to guests while anticipating their needs
- Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
- Book reservations and coordinate registration
- Operate a register and/or software system to complete cash and credit card transactions
- Answer phone calls and emails and deliver messages as needed
- Maintain excellent customer service and a positive attitude towards guests, customers, clients, co-workers, etc.
- Coordinate resolution of guest concerns
- Communicate closely with all departments to ensure a seamless guest experience
- Perform other duties and tasks as assigned by manager
Requirements
- Previous guest services experience preferred
- Demonstrates excellent customer service skills
- Demonstrates interpersonal and communication skills, both verbal and written
- Demonstrates organizational skills, accuracy, and attention to detail
- May have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing
- May require uniforms and/or usage of Personal Protective equipment (PPE)
Skills
- Customer service
- Interpersonal skills
- Communication skills
- Organizational skills
- Attention to detail
Salary/Compensations
- $30.00 to $32.00 per hour
Benefits
- Medical
- Dental
- Vision
- Work/life resources
- Retirement savings plans like 401(k)
- Paid days off
- Parental leave
- Disability coverage
About the Company
- Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
- The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world.
- We believe a career should develop your talents, fuel your passions, and empower your professional growth.
- Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.
Equal Opportunity
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
- We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.