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About the Role
Assist the Property Manager in the day-to-day operations of the property, providing customer service to residents and visitors, and coordinating resident engagement and events.
Responsibilities
- Enter data in resident accounts receivable ledgers.
- Assist with resident records documentation.
- Collect rent and other income, make bank deposits, and forward receipts.
- Assist with the leasing process from initial application to move-in.
- Respond to customer services requests.
- May work outside normal business hours to respond to the needs of the property.
- Provide direction to staff.
- Work with the Front Desk and Maintenance site teams.
- Coordinate resident engagement and events.
Requirements
- High School Diploma or equivalent.
- One (1) year of administrative, office, accounting, or customer service experience.
- Property management work experience and knowledge of applicable local and federal housing laws.
- Knowledge of real estate property management applications.
- Adhere to complex regulatory requirements.
- Maintain resident account receivable ledgers under supervision.
- Strong understanding of HUD and Tax Credit experience are essential.
Location
- San Francisco, CA
Work Type
- On-site
- Full-time
Experience Level
- 1 year of experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $28.63-29.77/hour
Benefits
- Early close Fridays (3 paid hours each Friday)
- Early close prior to a holiday (3 paid hours)
- Paid time off between Christmas and New Year's Day for winter office closure
- Several healthcare plans to choose from, dental (including a free basic dental option and plans covering child and adult orthodontia) and vision
- Paid time off to volunteer
- 15 days of earned PTO your first year
- 12 company holidays + 2 floating holidays
- 403b + match
- Paid parental & caregiver leave
- Employer-paid life insurance
- Free Employee Assistance Plan
- Pet insurance options
About the Company
- Mercy Housing builds communities where work creates homes, hope, and opportunity.
- A mission-driven team where mercy, justice, and respect guide everything we do.
- Empowering residents and supporting personal and professional growth.
- Transforming lives through affordable housing and inclusive communities.
Equal Opportunity
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.