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About the Role

St. Anthony’s Dining Room provides hot, nutritious meals daily in a welcoming community setting. This team assists guests, guides them in accessing services, and handles their special needs and requests. In the spirit of our Franciscan values, the team provides compassion and care daily as a steward of healing and social justice.

Responsibilities

Ensures guests are greeted and welcomed, treated with dignity and respect, and that their questions, needs, and concerns are addressed.
Maintains and dispenses accurate information and referrals for Dining Room guests.
Provides consistent and positive customer service to meet guest needs.
Connects guests with other SAF services, including physically walking guests to other programs.
Assists guests who have special needs.
Treats all guests with empathy, dignity, and respect, seeking to understand their perspectives.
Demonstrates the ability to work effectively across cultures.
Completes reports and all other paperwork neatly, legibly, and thoroughly.
Enters and looks up data and information electronically as required.
Understands and follows the organization's programs, policies, and procedures.
Participates in regular training and development opportunities.
Fills-in for Client Safety Service (CSS) positions when staff are absent or when needed.
Assists with special projects and administrative tasks, including coordinating holiday volunteers and decorating.
Assists the Guest Services Coordinator in reviewing and assessing guest eligibility for disability services.
Deals with or assists in dealing with emergencies involving police, paramedics, fire department, MAP, etc.
Participates in emergency and disaster preparedness trainings and drills and CPR training.
Assists with the organization and coordination of effective service delivery to Dining Room clients and Brown Bag participants.
Assists with the twice monthly Brown Bag food distribution.
Assists with the training, orientation, supervision, and evaluation of volunteers and interns.
Prioritizes, schedules, and assigns work assignments for volunteers and interns.
Facilitates and helps ensure a safe, secure environment for clients, volunteers, program participants, and staff.
Observes safety procedures and precautions.
Participates in relevant meetings supporting team communication and program goals.
Collaboratively works with others to achieve team success.
Manages stress and pressure situations calmly and responsively.
Consistently demonstrates integrity while working and representing St. Anthony’s.
Practices direct, respectful, open, and honest communication with colleagues.
Proactively seeks support from team members or management.
Demonstrates cooperation with coworkers, management, and the community.

Requirements

Two years’ experience in client services, social work or customer service.
Must have excellent customer service skills.
Excellent interpersonal, listening, oral, and written communication skills are required.
Ability to be polite, diplomatic, and firm.
Can set limits and practice professional boundaries with guests, direct reports, and coworkers.
Ability to respond to emergencies and high pressure situations in a self-composed and self-assured manner.
Ability to work non-traditional hours and days (weekends and holidays required).
Ability to complete paperwork neatly and legibly.
Ability or willingness to learn to use information and communication technologies (computers, smartphones, and iPads).
Ability to remain awake and aware during all scheduled shifts.
Ability to be punctual, reliable, cooperative, and stay team-oriented.
Experience with conflict de-escalation skills is preferred.
Must complete Crisis Prevention training within 3 months of hire.
P.R./First Aid certification preferred.
Must complete certification within 3 months of hire.
Willingness to work in remote locations.
Experience working in a non-profit or community-based social service agency with people experiencing homelessness or poverty desired.
Proficiency in a second language is strongly desired (Spanish, Mandarin, Tagalog, Cantonese).
Commitment to St. Anthony Foundation Statement of Values and a desire to work for a social services agency serving the poor.

Skills

Customer service
Interpersonal skills
Listening skills
Oral communication skills
Written communication skills
Conflict de-escalation
Crisis Prevention
First Aid
CPR
Information and communication technologies
Spanish
Mandarin
Tagalog
Cantonese

Location

San Francisco

Work Type

Full-time
Onsite

Experience Level

Entry Level
Mid Level

Salary/Compensations

$45,500-$52,000

About the Company

Founded in 1950, St. Anthony's is the most comprehensive safety net service center in San Francisco, directly providing food, clothing, medical care, addiction recovery services, access to technology, job training, and other critical resources to the community.
Everyone who comes through our doors joins the St. Anthony's team and helps create a future where all people flourish.
St. Anthony’s has a diverse workforce, welcoming all ethnicities, faith backgrounds and worldviews.
Our Franciscan identity is at the core of our mission, namely to uphold the dignity and value of the human person and lift the spirits of those in need to help create a society in which all person's flourish.

Equal Opportunity

St. Anthony's is proud to be an Equal Employment Opportunity Employer.
We value diversity of culture, thought, and lived experiences.
We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws.
People of color, differently-abled people, LGBT, and folks with lived experience are strongly encouraged to apply.
St. Anthony's uses E-Verify to validate our new employees' eligibility to work legally in the United States.