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About the Role
Adams prioritizes creating a warm and welcoming environment for both customers and team members, believing exceptional customer service goes beyond meeting needs. Each team member is expected to greet customers personally, serve them with friendly, polite, and knowledgeable assistance, and always put customer needs above other tasks. We value a workplace where employees treat each other with courtesy and respect, fostering a collaborative and supportive atmosphere.
Responsibilities
- Provide excellent customer service by greeting customers, taking orders, and creating custom designs for cakes.
- Mix, bake, fill, and decorate cakes using bakery recipes and techniques, including buttercream flowers, fondant, and gum paste.
- Complete all cake orders and prepare items for sale in a timely and efficient manner.
- Maintain full knowledge of the bakery’s product line, pricing, and sale items.
- Rotate products and ensure all items are properly labeled, fresh, and visually appealing.
- Serve as the final quality check for packaging, sell-by-dates, and presentation of products.
- Keep all areas clean and organized, including equipment, workstations, and display areas.
- Always prioritize customer needs over tasks to ensure a positive shopping experience.
Requirements
- Must be at least 18 years old
- Consistently move, adjust, and position items weighing up to 30 pounds
- Ability to remain in a stationary position for duration of shift
- Occasionally ascend/descend a stepstool, stepladder, and/or ladder
- Repeating motions that may include the wrists, hands and/or fingers for duration of shift
- Communicate with others to exchange information
- Moving self in different positions to accomplish tasks including in tight and confined spaces
- Exposure to cold temperatures periodically during your shift
Skills
- Knowledge on how to decorate cakes for customers' special requests
- Knowledge on all Bakery products and offers
- Great customer service
- Willingness to work collaboratively
- Communicate with a team of co-workers and managers
- Exhibit enthusiasm, positivity and/or knowledge about Adams’ products and quality
- Ability to demonstrate and set the example for Adams’ culture and values
Salary/Compensations
- The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions – including skill sets, experience, training, certifications and other business needs.
Benefits
- Generous medical, dental and vision coverage (for applicable roles)
- Voluntary benefits like Pet Insurance
- Paid time off
- Holiday pay
- Flexible pay schedules with DailyPay
- Generous Employee Discount
About the Company
- At Adams, we prioritize creating a warm and welcoming environment for both our customers and team members.
- We believe exceptional customer service goes beyond meeting needs—it’s about treating everyone with genuine respect, kindness, and appreciation.
- At Adams, we believe in recognizing and rewarding excellent work with competitive compensation and meaningful benefits.
- We’re committed to providing a supportive and rewarding environment that helps our team members thrive—both professionally and personally.