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About the Role
The Policy Operations Specialist ensures accurate, timely, and efficient execution of policy administration activities. This role handles broker and client servicing requests, including policy changes, cancellations, renewals, and maintenance. It also contributes to operational improvements through workflow enhancements and documentation.
Responsibilities
- Execute midterm policy changes and ongoing maintenance activities, including endorsements, cancellations, renewals, binding support, and issuance.
- Deliver timely, high-quality communication and resolution of servicing requests while building trusted relationships.
- Identify opportunities to streamline workflows, enhance servicing efficiency, and document processes to support scalable team execution.
- Partner with internal teams to ensure servicing aligns with business needs, compliance standards, and client outcomes.
Requirements
- 2+ years of experience in a fast-paced, customer-service oriented operational environment
- 1+ year of experience in an insurance-related servicing, policy administration, or operations role
- Strong organizational and execution skills, with the ability to manage high volumes of servicing requests
- Excellent communication, follow-through, and stakeholder management skills
- Comfort working in ambiguity while maintaining composure in complex or regulated environments
- Detail-oriented mindset with a focus on accuracy, compliance, and client experience
Work Type
- Permanent
- Hybrid
Salary/Compensations
- $50-$70k
Benefits
- 401(k) with competitive company matching
- Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
- Company paid group term life, short-term disability and long-term disability coverage
- 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days
- Paid parental leave
- 4-week paid sabbatical after every 5 years of service
- Financial Adoption Assistance and Medical Travel Reimbursement Programs
- Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
- Company paid subscription to Headspace to support employees’ mental health and wellbeing
- 2024 Gold level recipient of Cigna’s Healthy Workforce Designation for having a best-in-class health and wellness program
- Dynamic, creative and values-driven culture
- Modern and open office spaces, complimentary drinks
- Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation
About the Company
- As an international specialist insurer, Hiscox is selective and focuses on key areas of expertise and strength, underpinned by a culture that encourages challenging convention and always looking for a better way of doing things.
- Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.
- Today, Hiscox USA has a talent force of about 420 employees operating out of several major cities - New York, Atlanta, Chicago, Scottsdale, and West Hartford.
- Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.