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About the Role

The Medical Billing Services Specialist maintains a timely revenue cycle, including collecting on accounts for all goods provided by Atos Medical. This individual is responsible for collection activities at all levels of delinquency up to charge-off and supports all aspects of collections on all accounts, including reimbursement from insurance payers and private pay customers.

Responsibilities

Receive incoming calls from customers regarding patient accounts, including statements, billing, claims, denials, and all other reimbursement matters.
Investigate escalated customer billing inquiries and take appropriate action to resolve the account.
Research, resolve, correct, and prevent invoice discrepancies through active interaction with customers and other appropriate staff/departments.
Route pending insurance and claims processing matters to appropriate staff for follow-up.
Communicate medical insurance coverage benefits (in network / out of network), including out-of-pocket responsibilities, deductible, and coinsurance.
Answer questions regarding the processing of medical claims, including denials by insurance companies for products provided.
Resolve customers' billing complaints by performing activities in the billing cycle, including resolving hold accounts, granting adjustments (write-offs), and small balance reviews.
Prepare and send correspondence to customers related to invoices and payment history when requested.
Collaborate with internal staff to resolve account holds due to bad debt.
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Complete private pay charges for balances owed via checks and credit card payments.
Arrange for debt repayment or establish repayment schedules based on customers' financial situations.
Perform detailed account reconciliations as needed to resolve complex disputed receivable issues.
Collect on accounts by sending bills or following up on bills with payers via phone, email, fax, mail, or websites.
Utilize collection techniques to resolve accounts according to company's policies and procedures.
Ensure the organization receives accurate payment for goods provided according to contracted rates and/or payer fee schedules.
Respond to collection agencies regarding patient disputes of balances owed on accounts.
Reconcile the accounts receivable to ensure that all payments are accounted for and properly posted.
Monitor system dashboard related to patient collections.
Create daily reports from the system for patient collection activity.
Follow up on patient collection reports in the system.
Enter data accurately into the database, including payer, authorization requirements, and coverage limitations.
Perform daily claims submissions/printing for all eligible/ready status claims.
Monitor patient account details for non-payments, delayed payments, and other irregularities.
Analyze documentation required for billing services and ensure compliance with payer requirements.
Resolve pending revenue by reconciling received documentation and pending charges.
Perform extensive account audits and ensure proper billing for services to the accurate payer.
Ensure proper revenue recognition for billed charges and services moving forward.

Requirements

High School Diploma or G.E.D.
1 year of related experience in healthcare administration, financial or insurance customer service, claims, billing, or call center.

Skills

Excellent decision-making abilities
Analytical and problem-solving skills with attention to detail
Strong verbal and written communication
Excellent customer service skills
Ability to prioritize and manage multiple tasks
Knowledge of medical terminology used in medical billing
Knowledge of current office practices and procedures
Basic math skills
Knowledge of methods for qualifying for funding
Knowledge of collection laws, regulations, and techniques

Location

New Berlin, WI
Remote

Work Type

Remote

Experience Level

1 year of related experience
2 + years of credit/collection experience in DME

Education Level

High School Diploma or G.E.D.
Associates Degree

Benefits

Comprehensive medical, dental, and vision coverage for you and your family
Access to company-sponsored wellness programs and mental health resources
Paid leave for qualifying events
Generous parental leave for both birthing and non-birthing parents
Health Savings Account (HSA) with employer contributions
Competitive 401(k) with company match
Financial planning services
Corporate discounts
State-of-the-art facility with sit-stand desks, large monitors, and premium onsite amenities, including a gym and golf simulator
Flexible work options
Generous PTO plan
10 paid holidays
Summer hours
Ongoing learning and career growth opportunities through training, mentorship, and tuition reimbursement

About the Company

Atos Medical is a global leader in neck stoma care—dedicated to improving the lives of people living with laryngectomy and tracheostomy.
With origins in Sweden and Germany, both our Laryngectomy and Tracheostomy brands bring decades of expertise and innovation in voice and respiratory care, offering trusted solutions such as the Provox® voice prosthesis and TRACOE tracheostomy products.
As part of the Coloplast Group, we operate in over 90 countries with a shared commitment to clinical excellence, patient support, and high-quality medical devices that help people breathe, speak, and live more comfortably.
Atos Medical is a global leader headquartered in Sweden, united by a shared purpose and strong values.
Guided by our superpowers—patient-centric, dedication, agile, and the belief that you never walk alone—we support and empower our users, our colleagues, and our partners every day.
We believe in working together, growing together, and treating everyone we interact with—patients, coworkers, health care professionals, and partners—with respect and integrity.
You will be part of an ambitious work environment in which teams work together to continuously grow and develop the business.
Founded in 1986, Atos Medical is the global leader in laryngectomy care as well as a leading developer and manufacturer of tracheostomy products.
We are passionate about making life easier for people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox®, Provox Life™ and Tracoe.
We know that great customer experience involves more than first-rate product development, which is why clinical research and education of both professionals and patients are integral parts of our business.
Our roots are Swedish but today we are a global organization made up of about 1400 dedicated employees and our products are distributed to more than 90 countries.
As we continue to grow, we remain committed to our purpose of improving the lives of people living with a neck stoma.
Since 2021, Atos Medical is the Voice and Respiratory Care division of Coloplast A/S

Equal Opportunity

Atos Medical, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
To request reasonable accommodation to participate in the job application, please contact 800-217-0025.