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About the Role
Our Absence Management Solutions team helps TELUS employees return to health and productivity after work-related injury, illness, or personal challenges. Your role supports this mission by ensuring every claim is processed accurately and compassionately, removing friction so our case managers can focus on the human side of recovery.
Responsibilities
- Serve as the operational backbone of the absence management team, managing the end-to-end coordination of workers' compensation claims.
- Partner with Claims Management Coordinators and Case Managers to coordinate the flow of information, managing touchpoints with provincial workers' compensation boards and clients to ensure seamless claim processing.
- Operate the internal system to attach incoming documents to claims.
- Process invoices within our internal system Case Management Systems.
- Communicate with the provincial boards to obtain information on claim files.
- Communicate with clients for telephonic claim intake.
- Open, sort, scan, and store received mail.
- Monitor key performance metrics (e.g., claim processing turnaround time) to ensure we meet service level agreements with clients and provincial boards.
Requirements
- Paralegal license with Law Society of Ontario in good standing.
- Post-secondary education in health management, absence/disability management, or related field.
- Academic coursework in health & safety, workers' comp, medical terminology, disability management, insurance, or RTW/Rehabilitation.
- Strong interpersonal skills.
- Work experience in a front-line customer support role or claims processing environment, with demonstrated commitment to strong client service.
Skills
- Attention to detail
- Communication skills
- Interpersonal skills
- Client service
Location
- Virtual
- In-office
- Hybrid
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Paralegal license
- Post-secondary education
- Academic coursework
Salary/Compensations
- 48,300K - 65,000K
Benefits
- Competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan
- Generous company matched pension
- Opportunity to give back to communities
- Career growth and learning & development opportunities
About the Company
- TELUS Health is empowering every person to live their healthiest life.
- We are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health.
- As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
- We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
- We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
Equal Opportunity
- TELUS is proud to foster an inclusive culture that embraces diversity.
- We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
- We offer accommodation for applicants with disabilities, as required, during the recruitment process.