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About the Role
As a Senior Project Manager, you will own the complete delivery story for complex benefits challenges, from client conversation through successful go-live. You'll lead through complexity, build trusted relationships with C-suite executives, steer multi-million dollar initiatives, and mentor future leaders. This role requires balancing strategic vision with meticulous execution, navigating ambiguity, inspiring cross-functional teams, and turning intricate challenges into client wins.
Responsibilities
- Steer governance forums, including steering committee calls, executive status reviews, and decision meetings.
- Present insights, flag risks, and secure buy-in for critical decisions.
- Ensure alignment and integration across workstreams including configuration, data, QA, development, and integration teams.
- Act as the primary client contact for concerns, scope shifts, and project status.
- Proactively manage risks by spotting dependencies, modeling scenarios, stress-testing timelines, and presenting recommendations.
- Accountable for scope, schedule, budget, and quality.
- Lead change management, scope control, and financial tracking.
- Plan and optimize resource allocation across multiple workstreams.
- Champion PMO standards and best practices.
- Mentor junior project managers and coordinators.
- Harness AI and automation for governance, including executive dashboards, risk trend analysis, dependency mapping, and delivery forecasting.
Requirements
- 5+ years of project management experience, with proven success delivering complex Defined Benefit pension implementation projects end-to-end.
- Mastery of client-facing software implementation delivery, particularly projects with multiple workstreams and senior stakeholders.
- Deep knowledge of pension administration—processes, pain points, and technology landscapes.
- Executive-level communication and stakeholder management skills.
- Demonstrated expertise in risk management, financial control, and change control across large-scale initiatives.
- Proven track record leading governance forums and steering committees with senior client stakeholders.
- Leadership of integrated, multi-disciplinary teams across configuration, data, QA, product, development, and integration functions.
- AI fluency and digital leadership mindset—hands-on experience applying generative AI, copilots, or automation to improve delivery insights, governance, and decision support.
- Understanding of responsible AI practices, including data privacy, security, and appropriate use of enterprise-approved tools.
- Ability to identify and champion practical AI use cases (e.g., executive reporting automation, risk trend analysis, dependency mapping, forecasting).
Skills
- Project Management
- Client-Facing Software Implementation
- Pension Administration
- Executive Communication
- Stakeholder Management
- Risk Management
- Financial Control
- Change Control
- Team Leadership
- AI Fluency
- Digital Leadership
- Generative AI
- Copilots
- Automation
- Responsible AI Practices
- Data Privacy
- Security
- Bilingual proficiency (English and French)
- PMP or similar project management certification
- SaaS Platforms
- Data Migration
- System Integrations
- Azure DevOps (ADO)
- Jira
Location
- In-office
- Virtual
- Combination of both
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Master's degree (implied by PMP nice-to-have, but not explicitly required)
Salary/Compensations
- $85,000-$110,000
Benefits
- Competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan
- Generous company matched pension
- Opportunity to give back to communities
- Career growth and learning & development opportunities
About the Company
- TELUS Health is empowering every person to live their healthiest life by leveraging leading-edge technology and focusing on individual uniqueness to create the future of health.
- We are a global-leading health and well-being provider encompassing physical, mental and financial health.
- Our Retirement & Benefit Solutions team partners with leading enterprises to modernize and implement Defined Benefit / Defined Contribution pension and Benefits platforms.
- We are a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
- We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
Equal Opportunity
- TELUS is proud to foster an inclusive culture that embraces diversity.
- We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
- We offer accommodation for applicants with disabilities, as required, during the recruitment process.