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About the Role
Join AIG Canada as a Client Director to play a highly influential role in protecting clients and growing the business. This role is key to our transformation in reimagining how we help clients manage risk through a differentiated value proposition.
Responsibilities
- Manage key client relationships focused on client retention and new business growth.
- Build valuable client relationships with key personnel, including C-suite executives.
- Serve as the senior AIG point of contact for key client partners and their brokers.
- Formulate Client Summaries in partnership with clients to identify critical focus areas, existing AIG alignment, and forward-looking opportunities for increased partnership.
- Identify and maintain regular collaborative dialogue with key business influencers at major brokerage operations.
- Champion new and existing business initiatives working with the Broker Distribution team and Underwriting Business Unit leaders.
- Collaborate with leadership across Underwriting, Claims, Risk Engineering, Marketing, and others to ensure a Client Centric Focus is integrated into all market events, growth targets and business planning.
- Develop and implement collaborative marketing and event strategies to achieve business production and performance goals.
- Manage assigned client account portfolios across Distribution and Underwriting.
- Drive the AIG value proposition and ensure clients are aware of the array of products, services, and solutions available enterprise-wide.
- Develop plans to improve portfolio and account performance, enhance service, and strengthen relationships with major account clients.
- Deliver results in new business production and cross-selling from existing clients in line with set objectives.
- Meet or exceed client retention and premium retention goals for the Engaged Account Portfolio.
Requirements
- Proven ability to align and influence internal and external stakeholders.
- Effective communicator.
- Ability to build commitment.
- Tolerant of ambiguity.
- Leadership, creativity, collaboration, strong influential skills, presence, vision, and broad insurance knowledge.
- 10+ years of experience, including proven client relationship / management experience.
- Experience in P&C Insurance.
- Ability to build relationships, internally and externally.
- Ability to influence brokers, clients, peers, senior executives and staff.
- Ability to manage complex global insurance relationships.
- Strong financial and accounting skills to effectively engage at the senior management level.
- Strong problem-solving abilities.
- Proficiency in French is an asset, but not required.
Skills
- Client Engagement
- Client Relationship Management
- New Business Growth
- Stakeholder Alignment
- Communication
- Leadership
- Creativity
- Collaboration
- Influential Skills
- Financial Acumen
- Problem-Solving
Location
- Toronto
Work Type
- Primarily in the office
Experience Level
- 10+ years of experience
Salary/Compensations
- $88,000-$133,000
- Eligible for a bonus
Benefits
- Comprehensive benefits package focused on health, wellbeing, and financial security.
- Professional development opportunities.
- Total Rewards Program.
About the Company
- AIG Canada has launched careers and developed future leaders for 60 years.
- AIG Canada has been named one of Greater Toronto's Top Employers for the seventh year in a row.
- AIG is a global leader in commercial and personal insurance solutions, with one of the world's most far-reaching property casualty networks.
- AIG invests in its people through continuous learning and development.
- AIG fosters a culture that celebrates everyone for who they are and what they want to become.
Equal Opportunity
- AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
- AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.