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About the Role

The Tech department at CAA is seeking an analytical thinker with strong communication skills and a technical background to join their London-based team. This role involves problem resolution, process/policy development, and direct interaction with CAA Agents, Executives, and other Tech staff. Responsibilities include performing information systems administrative procedures and maintaining documentation for core services, application training, solution advisement, acquisition integration, project management, and security assistance.

Responsibilities

Provide Service Desk support to all EU and APAC regions, with potential travel to CAA offices for project needs.
Support incident management response across infrastructure and cybersecurity.
Act as the primary point of contact and coordinate with engineering teams for support.
Perform Active Directory user account administration and machine object management.
Handle Workday user account administration for the London office.
Support Windows 10/11 and MacOS operating systems.
Support iOS and Android devices.
Configure and deploy Cisco handsets and softphones via call manager and provide media equipment support.
Support onsite training for applications used by the London office.
Deploy software packages via SCCM or JAMF in conjunction with the desktop admin team.
Manage acquisition and integration processes and new office buildout installations.
Acquire in-depth knowledge of CAAtech’s service catalog and assigned business divisions.

Requirements

Microsoft Exchange, unified communications support and service.
Experience supporting and troubleshooting Apple and Lenovo notebooks and desktops.
Excellent knowledge and troubleshooting experience with Microsoft Office (Outlook, Word, Excel & PowerPoint).
Experience supporting HP colour printers and copiers, including installation, configuration, diagnosing failures, and contacting HP support for repairs.
Experience with ITIL or Microsoft Operations Framework (MOF) processes.
Excellent analytical and problem-solving skills.
Exceptional verbal and written communications skills.
Ability to prioritize, coordinate, and complete tasks to set deadlines.
Ability to work effectively both independently and in team environments.
Some previous experience working in an agency or entertainment company environment specifically with agents and clients.
Experience supporting IP based phone systems (Cisco) and using Cisco Unified CM and Cisco Unity Connection Administration servers.
Experience supporting audio and video conferences using collaboration services: Cisco Call Manager, Unity, Jabber & Teams.
Working knowledge of Microsoft Intune for deploying, monitoring, and supporting the Windows environment.
Working knowledge of Microsoft Active Directory, Azure Active Directory, Microsoft Exchange, Office 365 for creating and editing user accounts.
Knowledge and experience with JAMF for Mac administration, imaging, and deployment.

Skills

Microsoft Exchange
Unified communications
Apple notebooks and desktops
Lenovo notebooks and desktops
Microsoft Office (Outlook, Word, Excel, PowerPoint)
HP printer and copier support
ITIL
Microsoft Operations Framework (MOF)
Analytical skills
Problem-solving skills
Communication skills
Prioritization
Coordination
Teamwork
Independent work
IP based phone systems (Cisco)
Cisco Unified CM
Cisco Unity Connection Administration
Audio and video conferencing support
Cisco Call Manager
Cisco Unity
Jabber
Microsoft Teams
Microsoft Intune
Microsoft Active Directory
Azure Active Directory
Office 365
JAMF
Mac administration
Imaging
Deployment

Location

London

Work Type

Full-time

Experience Level

Mid-level

About the Company

Creative Artists Agency (CAA) is the leading entertainment and sports agency with global expertise in filmed and live entertainment, digital media, publishing, sponsorship sales and endorsements, media finance, consumer investing, fashion, trademark licensing, and philanthropy.
CAA is distinguished by its culture of collaboration and exceptional client service.
CAA identifies, innovates, and amplifies opportunities for the people and organisations that shape culture and inspire the world.
CAA was the first to build a sports business, create an investment bank, launch a venture fund, found technology start-up companies, establish a philanthropic arm, build a business in China, and form a brand marketing services division.
Named Most Valuable Sports Agency by Forbes for eight consecutive years, CAA represents over 2,000 of the world's top athletes and works in areas including broadcast rights, corporate marketing initiatives, social impact, and sports properties for sales and sponsorship opportunities.
Founded in 1975, CAA is headquartered in Los Angeles, with global offices including New York, Nashville, Memphis, Chicago, Miami, London, Munich, Geneva, Stockholm, Shanghai, and Beijing.

Equal Opportunity

Creative Artists Agency (“CAA”) is committed to promoting equal opportunities in employment and creating a workplace culture in which diversity and inclusion is valued and everyone is treated with dignity and respect.
As part of our zero-tolerance approach to discrimination in any form, you and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation, or any other legally recognised protected basis under UK law.
Please inform CAA’s Recruitment Department if you need any assistance completing any forms or to otherwise participate in the application process.