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About the Role
Oil Changers is seeking a skilled manager to oversee daily operations and lead a team at their lube shop. The role focuses on providing excellent and fast customer service, managing inventory, and leading a team, all while upholding the company's slogan "Drive Thru. Drive Happy."
Responsibilities
- Provide overall day-to-day direction to store personnel to provide efficient and quality service to customers.
- Supervise and train technicians while monitoring employee to customer interaction.
- Monitor inventory, complete required paperwork, and enact cost control measures.
- Provide service to customer vehicles, including checking and changing fluids and filters, and specialized services.
- Maintain and enforce proper cash controls.
- Complete store inspections on a weekly basis.
- Oversee and direct daily clean-up to maintain clean facilities and grounds.
- Observe and comply with safety rules and regulations.
- Ensure the store is opened and closed on time daily.
- Schedule staff to provide service.
- Provide overall direction to personnel to meet and exceed store goals.
- Monitor workflow to ensure vehicles are serviced within specified time limits.
- Provide prompt and courteous customer service, answer questions, and resolve customer problems.
- Review transactions for voids, incomplete invoices, and cash shortages.
- Provide daily supervision and training to personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations, and termination.
- Educate employees on product/service offerings.
- Ensure proper tools are available.
- Set an example of superior service system performance and train others.
- Complete daily, weekly, and monthly paperwork on a timely basis.
- Maintain adequate inventory levels and order supplies as needed.
- Perform related duties as assigned.
- Hold monthly safety meetings for staff.
- Maintain a clean and proper uniform, practice good hygiene, and enforce these requirements for store personnel.
- Act as a model of excellence for store personnel.
- Communicate and enforce all company rules and policies.
- Attend manager meetings each month.
- Investigate promptly and accurately any customer service issues.
- Investigate promptly and report any employee issues or concerns to supervisor and appropriate corporate personnel.
- Follow and enforce all Environmental rules and policies.
Requirements
- Previous management/supervisory experience is required.
- Ability to read and write English.
- Good technical knowledge and math skills are required.
- Ability to reach overhead to a height of four feet.
- Constant bending, stretching, and stair use are required.
- Mobility is required.
- Ability to communicate effectively with customers, co-workers, Regional Manager and Corporate Personnel.
Skills
- Customer service
- Inventory management
- Team leadership
- Technical knowledge
- Math skills
- Equipment operation (overhead and floor mounted oil and grease guns, coolant exchange machine, differential pump, transmission fluid exchange machine and calculator)
- Cash controls
- Safety compliance
- Scheduling
- Training
- Performance evaluations
- Product/service knowledge
- Problem-solving
- Communication
Location
- 10401 Jollyville Road Austin, TX 78759
Work Type
- Full-time
- Hourly rate
- Non-exempt
Experience Level
- Managerial/Supervisory
Benefits
- Health insurance
- Dental and vision
- Ancillary Benefit Options
- Flexible spending account/Health savings account
- 401(k) with matching
- Paid time off/Sick time
- Employee discount
- Monthly Crew Member Bonus
- Tip Program
About the Company
- At Oil Changers we aim to provide the best and fastest service to each customer that drives through, hence our slogan “Drive Thru. Drive Happy.”
- Oil Changers will provide you with all the training necessary to take your skills to the next level which will help you leverage your skills anywhere you go!
- We LOVE promoting from within.