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About the Role

The General Manager leads the daily operations of Millennium Tower, a 58-story luxury high-rise with a $16 million-plus annual operating budget, multiple association boards, commercial components, and a club bar and restaurant. This role requires proven high-rise experience, fluency in multi-association governance, and a five-star, hotel-caliber service orientation. The General Manager leads a large, multidisciplinary on-site team and partners closely with each Board and commercial stakeholder to deliver a polished, white-glove resident experience alongside sound governance and operational excellence.

Responsibilities

Supervise, mentor, and develop on-site staff, fostering a polished, high-performing, hospitality-driven culture.
Ensure team adherence to company policies, procedures, and five-star, hotel-caliber service standards.
Coordinate staffing and scheduling across multiple departments to ensure seamless 24/7 coverage.
Serve as the primary liaison between multiple association Boards of Directors, residents, commercial component stakeholders, and Action Property Management.
Attend Board meetings, prepare polished management reports, and provide strategic recommendations.
Address and resolve resident concerns promptly and professionally.
Maintain governance fluency across multiple association boards and commercial component stakeholders.
Oversee day-to-day high-rise operations across all 58 stories, ensuring luxury hotel standards of quality and safety.
Develop and implement operational plans, budgets, and policies.
Ensure compliance with local, state, and federal regulations, high-rise life safety and building codes, and company policies.
Direct a complex engineering program covering mechanical, electrical, plumbing, fire and life safety, and vertical transportation systems.
Develop and maintain the building’s emergency action plan, fire evacuation procedures, and life safety systems compliance.
Oversee liquor licensing and health code compliance for the club bar and restaurant.
Prepare and manage a $16 million-plus annual operating budget in collaboration with multiple association Boards of Directors.
Lead capital planning and reserve-funded capital improvement projects.
Oversee the property’s insurance program.
Monitor financial performance, providing regular updates to stakeholders.
Approve invoices and ensure timely payment processing.
Negotiate and manage vendor contracts, ensuring five-star service delivery and cost efficiency.
Conduct regular vendor performance evaluations.
Oversee vendor and service relationships supporting the club bar and restaurant.
Curate an elevated sense of community through resident events and activations.
Provide polished, on-brand updates to residents via newsletters and other channels.
Identify opportunities to enhance amenities, services, and the overall resident experience.
Lead long-term planning efforts in collaboration with the Board of Directors.

Requirements

Proven success managing large or complex residential communities, ideally high-rise, luxury, or hospitality environments.
Strong financial management skills with experience overseeing large budgets ($7M+).
Extensive experience coordinating complex capital projects, repairs, and long-term planning.
Background in HOA litigation, construction defects, and legal processes affecting common interest communities.
Strong analytical, problem-solving, and decision-making abilities.
Exceptional interpersonal skills, with the ability to listen, influence, and build lasting relationships.
Professional presence, emotional intelligence, and the ability to collaborate effectively with boards and stakeholders.
Minimum of 10 years of property management experience, including direct experience managing a large-scale, high-rise community.
HOA experience and a background in luxury hospitality, hotel, or high-rise residential operations is preferred.
Demonstrated fluency in multi-association governance, including managing relationships across multiple Boards of Directors and commercial component owners.
Experience overseeing complex, multi-system engineering programs in a high-rise setting.
Experience overseeing food and beverage, club, or hospitality operations strongly preferred.
Familiarity with food and beverage or hospitality operations, including health code and liquor licensing compliance, is a plus.
Ability to attend evening Board meetings as needed.
Exceptional leadership, communication, and problem-solving skills, with a polished, guest-service orientation.
Ability to build and maintain client and resident relationships with the warmth and professionalism of a luxury hotel host.
Proven ability to lead teams, manage multiple priorities, and drive results.
Skilled at developing and executing plans to achieve community objectives.
Acts ethically and upholds Action Property Management’s values.
Proficiency in property management software and Microsoft Office Suite.
Strong knowledge of budgeting, audits, reserve studies, and financial reporting.

Skills

High-rise experience
Multi-association governance
Five-star, hotel-caliber service orientation
Financial management
Project management
HOA litigation
Construction defects
Legal processes
Analytical skills
Problem-solving
Decision-making
Interpersonal skills
Leadership
Communication
Guest-service orientation
Team leadership
Property management software
Microsoft Office Suite
Budgeting
Audits
Reserve studies
Financial reporting

Location

Los Angeles

Work Type

Full-time
Onsite

Experience Level

Minimum of 10 years of property management experience
Experience overseeing large budgets ($7M+)
Experience coordinating complex capital projects

Education Level

Bachelor’s degree required
Master’s degree preferred
CMCA certification preferred or ability to obtain within 6 months
PCAM designation preferred
Fire Safety Director certification or ability to obtain
CPM designation is a plus
Hospitality or hotel management credentials are a plus

Salary/Compensations

$350,000 - $400,000

Benefits

Comprehensive benefits package
100% fully paid health benefits
401k match
Free parking
Cell phone monthly stipend
Monthly dry cleaning
Medical
Dental
Vision
Pet insurance
Life and disability support
Generous paid time off
Vacation hours
Sick time
Company-observed holidays

About the Company

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Industry-leading training and professional development
Strong leadership support and a collaborative environment
Opportunity to manage one of the premier luxury communities in Los Angeles
Competitive compensation and comprehensive benefits
Award-winning company culture—2025 Great Place to Work Certified
At Action Property Management, we believe in creating an environment where you truly love where you work.
We offer competitive pay and ample opportunities for career growth and advancement.
We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.
Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.

Equal Opportunity

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
Pursuant to the Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.