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About the Role
Action Property Management is seeking an Assistant General Manager (AGM) at Millennium Tower, a luxury high-rise residence in San Francisco. The role requires a hospitality mindset and a passion for delivering an exceptional resident experience. The AGM supports the General Manager in daily operations, acts as a liaison for community information and member services, and assists in training and supervising concierge and security staff.
Responsibilities
- Manage office operations, including correspondence, scheduling, and supply orders.
- Assist with association Board of Directors meeting preparations, including agendas, notices, reports, and meeting minutes.
- Maintain vendor files, insurance certifications, and compliance records.
- Update association profiles, calendars, contracts, website, and communication platforms.
- Process utility charges and coordinate billing with Accounts Receivable.
- Support the GM with Action List updates and other tasks as assigned.
- Conduct routine inspections of common areas and create work orders.
- Review daily reports and ensure proper filing and distribution.
- Liaise with the Architectural Review Committee, schedule meetings, and take minutes.
- Communicate with homeowners regarding construction approvals, monitor progress, and handle deposits/refunds.
- Coordinate inspections and sound testing as needed.
- Address resident concerns and complaints.
- Issue access devices and assist new owners with registration.
- Supervise, train, and schedule onsite team members.
- Provide backup support for team members when needed.
- Process accounts receivable and service charge forms.
- Review and approve invoices and follow up on past-due balances.
- Prepare the monthly Delinquency Report.
- Draft, publish, and distribute resident communications, including newsletters, notices, and violation reports.
- Maintain and manage Management, Resident, and Board calendars.
- Review and publish Incident Reports and ensure necessary follow-up actions are documented.
- Serve as Manager on Duty in the GM’s absence.
Requirements
- Must be at least 18 years of age.
- Must successfully pass a pre-employment background check and drug screening.
- Must attend board meetings as needed.
- Prolonged periods sitting at a desk and working on a computer.
- Capable of lifting up to 25 pounds as needed.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Skills
- Excellent command in verbal and written communication.
- Responsive, flexible attitude with an eagerness to take initiative.
- Ability to plan, organize, and prioritize responsibilities to meet deadlines.
- Ability to work effectively in a team environment and build strong relationships with others.
Location
- San Francisco
Work Type
- Onsite
- Full-time
Experience Level
- 5 years of experience in the luxury hospitality field
- 3+ years in department head roles
- HOA or property management experience is preferred
Education Level
- Minimum of a High School Diploma or equivalent
- Bachelor's degree in hospitality, business administration or a related field preferred
Salary/Compensations
- $150k-160k/year
- $140,000 - $160,000 a year
Benefits
- 100% fully paid health benefits
- 401 k match
- Free parking
- Monthly cell stipend
- Free monthly dry cleaning
- Comprehensive health benefits and paid time off package for qualifying employees
- On-going hospitality and property management training
- Opportunities for career growth and advancement
- Medical, dental, vision, pet insurance
- 401(k) with company match
- Life and disability support for qualifying team members
- Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
About the Company
- With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
- Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
- Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.
- Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
- Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
- Proudly certified as a Great Place to Work® in 2025
- Rated 4.0 stars on Glassdoor
- Action Property Management is committed to attracting and retaining the best talent in the industry.
- We offer competitive pay and ample opportunities for career growth and advancement.
- We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.
- Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
- Join us at Action Property Management and make a meaningful impact.
Equal Opportunity
- Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.