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About the Role

The Director of Operations is responsible for overseeing the day-to-day operations of Millennium Tower, ensuring seamless delivery of luxury services to residents. This role requires a strong background in luxury hotel or hotel residences, with a particular focus on rooms division operations. The ideal candidate will possess exceptional leadership skills, a keen eye for detail, and a commitment to delivering exceptional service.

Responsibilities

Manage all aspects of the property's operations, including front desk, concierge, housekeeping, and engineering.
Lead and develop a high-performing team, providing training, coaching, and performance management.
Ensure a consistently high level of guest satisfaction through exceptional service delivery.
Develop and manage operational budgets.
Oversee vendor relationships and contracts to optimize costs and service quality.
Develop and implement emergency response plans and procedures.
Ensure compliance with all applicable regulations and safety standards.
Oversee renovation and improvement projects.
Other duties as assigned

Requirements

Bachelor’s degree in Hospitality Management, Business Administration, or related field.
Minimum of 5 years of experience in luxury hotel or hotel residence operations, with a focus on Rooms Division.
Strong leadership and management skills.
Excellent communication and interpersonal skills.
Strong organizational and problem-solving skills.
Proficiency in MS Office applications such as Word, Excel, Outlook and PowerPoint.
Ability to work flexible hours including weekends and holidays.
Forbes 4-5 star hospitality background/experience with strong background from luxury hotel or hotel residences experience from a Forbes 4-Star or 5-Star hotel/resort maintaining Forbes standards, and service level delivery.
Forbes service training and experience maintaining Forbes standards.
Strong Rooms Division, Front Office, Resident Services, or Hotel Operations leadership experience.
Experience maintaining Forbes service standards and luxury guest experience programs.
Proven success leading large teams in high-touch luxury service environments.
Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint.
Proven success managing large or complex residential communities, ideally high-rise, luxury, or hospitality environments.
Strong financial management skills with experience overseeing large budgets ($7M+).
Extensive experience coordinating complex capital projects, repairs, and long-term planning.
Background in HOA litigation, construction defects, and legal processes affecting common interest communities.
Strong analytical, problem-solving, and decision-making abilities.
Exceptional interpersonal skills, with the ability to listen, influence, and build lasting relationships.
Professional presence, emotional intelligence, and the ability to collaborate effectively with boards and stakeholders.
Minimum of a CMCA.
PCAM preferred.
M100 and CMCA certificates are desired

Skills

Leadership
Management
Communication
Interpersonal skills
Organizational skills
Problem-solving
MS Office (Word, Excel, Outlook, PowerPoint)
Buildinglink
ADP
Financial management
Project management
Analytical skills
Decision-making

Location

San Francisco

Work Type

Onsite
Full-time

Experience Level

Minimum of 5 years of experience

Education Level

Bachelor’s degree in Hospitality Management, Business Administration, or related field.

Salary/Compensations

$130k-140k/year
$130,000 - $140,000 a year

Benefits

Fully paid 100% health benefits
401k match
Free parking
Monthly cell phone stipend
Yearly discretionary performance bonus
Free monthly dry cleaning
Medical
Dental
Vision
Pet insurance
401(k) with company match
Life and disability support
Generous paid time off
Vacation hours
Sick time
Company-observed holidays

About the Company

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management.
Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry.
Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us.
Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices.
Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification.
Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here.
At Action Property Management, we believe in creating an environment where you truly love where you work.
We offer competitive pay and ample opportunities for career growth and advancement.
We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role.
Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued.
Join us at Action Property Management and make a meaningful impact.

Equal Opportunity

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace.
Pursuant to the Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.