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About the Role

The Cordial Solutions Engineer is the team member regarded as the Cordial subject matter expert. You will be responsible for guiding Cordial clients through a successful implementation of the platform, third party integrations, and providing solutions for complex and unique use cases.

Responsibilities

Consult with clients directly as a subject matter expert of the Cordial platform.
Assist clients in understanding how they can apply new product features and enhancements to align with their business goals.
Develop and share best practices to clients.
Help clients implement Cordial’s RESTful API and JavaScript Snippet into their marketing stack and maximize the value generated from the Cordial platform.
Identify issues, recognize patterns, propose solutions and help to create repeatable processes and/or documentation to assist with the long-term success of our internal team, clients, and partners.
Enable clients to use dynamic scripting for email language and machine learning capabilities.
Design data structures that will gracefully flow downstream and integrate into Cordials object model.
Manage internal stakeholders and external client expectations on projects and timelines.
Work closely with the product team to improve client adoption across our entire platform.
Collaborate with our Client Success, Strategy, Support, and Sales teams to ensure Cordial is continuously meeting and exceeding our client’s expectations and goals.
Document and record all completed project work allowing a manageable framework that everyone can access for success.

Requirements

Hold a BS in Computer Science or a closely related field.
Minimum of 4 years of experience in professional services.
Track record of driving meaningful, successful implementations and managing client projects.
Strong understanding of RESTful APIs.
Comfortable with JSON data structure.
Ability to read/write HTML/CSS/JavaScript.
Experience with PHP (or other programming language).
Capable of using Browser Developer Tools.
Understand differences between SQL and noSQL.
Ability to handle difficult or unexpected technical issues and/or complex business challenges while remaining calm and identifying solutions.
Handle incidents, escalations, and exceptions in a professional manner.
No problem working with senior level marketers, IT /systems integrators and marketing technology and services partners.
Able to manage multiple open projects at any point in time, with varying degrees of complexity and business priority.
Uncanny ability to collaborate with internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and the Executive Team.
Track record of delivering phenomenal results in a dynamic, autonomous start-up environment.
Embody Cordial’s values.

Skills

Cordial platform expertise
RESTful API implementation
JavaScript Snippet implementation
Dynamic scripting for email language
Machine learning capabilities
Data structure design
Project management
RESTful APIs
JSON data structure
HTML/CSS/JavaScript
PHP (or other programming language)
Browser Developer Tools
SQL
noSQL

Location

United States
United Kingdom

Work Type

Full-time

Experience Level

Minimum of 4 years of experience in professional services

Education Level

BS in Computer Science or a closely related field

Salary/Compensations

$120,000.00-$140,000.00 base salary annually
£85,000–£100,000 base salary annually

Benefits

Equity and bonus
Robust benefit plan (medical/dental/vision/life)
401k match
Flexible time off
Childcare reimbursement
Continued education yearly reimbursements
Reimbursement for private medical insurance
Pension scheme
Professional development yearly reimbursements

About the Company

Cordial was founded in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands.
Brands like PacSun, Revolve, Abercrombie & Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.
The name Cordial symbolizes how they empower clients to communicate with their customers, as well as how they do business: with transparency, collaboration, and trust.
Cordial is building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.
Cordial's values include: Communicate better than the rest, Own it, every time, Solve client problems tenaciously, Make Waves.
Cordial prides itself in maintaining a healthy work/life balance, a strong dedication to DE&I efforts, and an overall respectful and open culture!

Equal Opportunity

Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants.
The goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.
Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities.
If you require an accommodation, please reach out to your recruiter once you've begun the interview process.
All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.