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About the Role
Manages the day-to-day operations of an outpatient medical clinic, overseeing clinic supervisors and ancillary staff while ensuring compliance and promoting the organization's mission and philosophy.
Responsibilities
- Manages the business, technical, and nursing support activities of an outpatient medical clinic.
- Assists with implementation of clinic-specific customer service, human resource, and financial goals.
- Assists with preparation of annual clinic budgets and monitors expenses.
- Assists with development and/or implementation of clinic-specific policies and procedures.
- Monitors staffing mix and resource allocation to meet service demand.
- Manages and resolves clinic safety and risk management issues.
- Ensures compliance with ARC standards and applicable laws.
- Works with administration and clinic medical staff to ensure quality patient care.
- Addresses patient care or service complaints.
- Supervises clinic supervisors and/or business office or clinical staff, including performance evaluations and staff development.
- Interacts with and supports staff and physicians daily.
- Provides support to AHC holiday staffing by working a shift and assisting with scheduling.
- Promotes long-term financial stability and sustainable growth.
- Adheres to all company policies, including OSHA, HIPAA, compliance, and Code of Conduct.
- Maintains regular and dependable attendance.
- Follows the core competencies set forth by the Company.
- Works holiday shift(s) as required.
- Performs other duties as assigned.
- May be responsible for ensuring staff follow work queue workflows.
Requirements
- Bachelor's degree in Healthcare Administration, Business, or related field and two (2) or more years of experience in a clinic or similar healthcare setting, OR High school diploma or equivalent and four (4) or more years of experience in a clinic or similar healthcare setting.
- Two (2) or more years of supervisory or lead experience.
- Must attend and complete all work queue training and successfully pass all tests if working in the charge review work queue.
Skills
- Financial management, including understanding of insurance plans related to physician practice.
- Familiarity with healthcare delivery compliance laws and regulations.
- Knowledge of various medical insurance plans and billing practices.
- Knowledge of procedural and diagnostic coding.
- Knowledge of human resource fundamentals and related laws (FLSA, ADA, FMLA).
- Proficient computer skills and knowledge of Microsoft Office programs.
- Ability to analyze and interpret financial data/reports.
- Ability to engage others, listen, and adapt responses.
- Ability to align actions with team members towards common goals.
- Excellent computer and keyboarding skills, including Windows familiarity.
- Excellent verbal and written communication skills.
- Ability to manage competing priorities.
- Ability to perform job duties professionally.
- Ability to understand, recall, and communicate factual information.
- Ability to understand, recall, and apply oral and/or written instructions.
- Ability to organize thoughts and ideas into understandable terminology.
- Ability to apply common sense.
Location
- Central Texas
Work Type
- Outpatient medical clinic operations
Experience Level
- 2+ years supervisory or lead experience
- 2+ years experience in a clinic or similar healthcare setting (with Bachelor's)
- 4+ years experience in a clinic or similar healthcare setting (with High School Diploma)
Education Level
- Bachelor's degree in Healthcare Administration, Business, or related field
- High school diploma or equivalent
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- PTO
- 401(k)
- EAP
- Life Insurance
- Long Term Disability
- Tuition Reimbursement
- Child Care Assistance
- Health & Fitness
- Sick Child Care Assistance
- Development
About the Company
- Austin Regional Clinic has been voted a top Central Texas employer for over 15 years.
- One of central Texas’ largest professional medical groups with 35+ locations and continuing to grow.