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About the Role
Provides exceptional customer service and prepares coffee beverages and food, specializing in espresso-based drinks. Encourages associates to accept leadership responsibilities and make a difference to guest experiences by providing exceptional service and quality.
Responsibilities
- Prepares beverages according to customer specifications, including coffee, tea, and espresso.
- Serves guests using principles of outstanding customer service.
- Maintains stock levels of items within the micro market.
- Completes assigned side duties, such as replenishing condiment carts, cleaning espresso machines, and washing smallwares.
- Organizes chairs within the lounge and seating areas.
- Sanitizes high touchpoint surfaces every two hours or when visibly soiled.
- Refills the coffee machine hopper with coffee beans.
- Checks, cleans, and refills the condiment station.
- Performs general cleaning duties, including washing, rinsing, and sanitizing smallwares, cleaning display cases, and rinsing the espresso machine.
- Maintains accurate records of discarded or diverted items.
- Keeps items stocked based on sales volume.
- Uses the WALTER clock to sign in and out for assigned shifts.
- Follows Optimum Service Training techniques to ensure exceptional customer service.
- Acts with purpose and intention, using effective time management skills.
- Interacts with customers and resolves complaints politely and promptly.
- Uses the Volante system to record sales and transactions, including payment.
- Checks items for expiration weekly and removes expired items, following FIFO and FEFO procedures.
- Completes fridge/freezer temperature checks and other HSQA logs.
- Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.
- Interacts with co-workers to ensure compliance with company service standards, inventory, and cash control procedures.
- Follows all uniform and jewelry policies.
- Follows all health and safety and quality assurance company policies.
- Completes 24/7 training within one month of start date and annually thereafter.
Requirements
- Must be bondable.
- Ability to add, subtract, multiply, and divide in all units of measure.
- Ability to compute rate, ratio, and percent.
- Ability to understand, read, write, follow instructions, and interact with customers and co-workers.
- Must be able to speak, read, and write fluently in English.
- Regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- Frequently required to walk.
- Must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
- Specific vision abilities required include close vision and ability to adjust focus.
Skills
- Attention to Detail
- Organizational Skills
- Effective communication
- Customer Service Excellence
- Fast-paced work environment adaptability
- Calmness under pressure
- Dealing with unexpected situations
- Time management
Education Level
- Completion of secondary school diploma preferred
- Up to one month related experience or training preferred
- Equivalent combination of education and experience
About the Company
- Compass Group Canada is committed to providing exceptional service and quality.