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About the Role
The Food and Beverage (F&B) Runner provides best-in-class guest service at the Sapphire Lounge by The Club located in John F. Kennedy International Airport. This role is responsible for engaging with guests and delivering all food and beverage mobile orders directly to their tables, ensuring timely service and food quality.
Responsibilities
- Ensures a positive guest experience for all guests and resolves guest complaints in a manner consistent with policy, and with guest satisfaction in mind
- Acts as the contact point between Front of the House and Back of the House staff
- Communicates food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
- Assists the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins
- Serves food and beverage items using established rules and sequence of service in a timely and safe manner
- Checks in with guests and takes additional orders or refills water, as needed
- Informs restaurant staff about guest’s feedback or requests
- Maintains knowledge of all food and beverage offerings
- Removes dirty dishes and utensils
- Answers guests’ questions about ingredients and menu items
- Ensures timely and safe delivery of food and beverage items ordered/requested by guests
- Assists with cleaning rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, break rooms if assigned by a manager
- Performs other duties as assigned
Requirements
- Demonstrates the ability to interact with guests and coworkers in a friendly, enthusiastic, and outgoing manner
- Ability to effectively and pleasantly present information in one-on-one and group settings to guests and other team members of the Company
- Requires ability to maintain composure under pressure and awareness of surroundings and cultural differences
- Requires ability to maintain a presentable and polished appearance in keeping with service standards in a best-in-class environment
- Understanding of hygiene and food safety rules
- Physical ability and stamina to carry heavy trays and stand for long hours
- Availability to work various shifts, including weekends
- Multi-tasking abilities
- Good oral communication skills
- Ability to handle the stress of a face-paced work shift up to ten (10) hours
- Requires the ability to lift and / or move up to 40 pounds
- Requires the ability to walk, bend, twist, and stand to perform normal job functions
- Reports on work on a regular and timely basis
- Able to work rotating shifts including weekends and holidays
- Must be able to pass and obtain security background check and clearance to work in airport environment
Skills
- Hospitality Focus
- Guest Experience
- Active Listening
- Reading Comprehension
- Speaking
- Writing
- Conflict Resolution
- Problem Solving
Location
- John F. Kennedy International Airport
Work Type
- Full-time
Experience Level
- Entry Level
Salary/Compensations
- $23.25 per hour
Benefits
- Medical Insurance (Health, Dental, Vision)
- Monthly Commute Stipend
- Disability Insurance
- Vacation and PTO
- 401K Plan with generous Company Matching
- Employee Assistance Program (EAP)
- Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)
About the Company
- Hyde Park Hospitality (HPH) is a dynamic and fast-growing company built on deep roots in the food business.
- HPH earned Crain’s Fast 50 Award in 2026 for being one (ranked 30th) of the fifty fastest growing businesses in the Chicago-area!
- We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management.
- With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply.
- Learn more about us at hph-us.com.
Equal Opportunity
- HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply.