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About the Role
The role will provide senior commercial and product leadership for the Bank’s Payments and FX propositions, shaping, prioritizing, and delivering a commercially focused product roadmap. This role will ensure market and client requirements are translated into scalable, differentiated, and compelling solutions, including Empower FX. Additionally, it will lead the identification and embedding of AI-enabled opportunities across the financial markets organization to enhance productivity, client engagement, market insight, and execution.
Responsibilities
- Own the Payments & FX product roadmap, ensuring investment focuses on the highest commercial opportunities.
- Translate commercial needs into products by representing global sales and client requirements.
- Act as a key Front Office representative for the Product and Business Transformation Programme.
- Own and facilitate the identification, prioritization, and embedding of AI use cases across the commercial organization.
- Establish best-in-class product development, governance, prioritization, and commercialization disciplines.
- Monitor global Payments, FX, fintech, and financial-services trends to identify product opportunities.
- Support the stablecoin commercialization in collaboration with sector heads and SVP of client and partnership success.
- Ensure new products and propositions are commercially ready and effectively brought to market.
- Provide strong financial and strategic acumen, make clear prioritization decisions, and manage competing demands.
Requirements
- Degree-level education or equivalent professional experience in finance, economics, business, technology, product management, or a related discipline.
- Relevant professional qualifications or certifications in product management, payments, treasury, financial markets, project/change management, or digital transformation are advantageous.
- Evidence of continued professional development in areas such as payments innovation, FX, fintech, AI, data, digital transformation, or regulated financial services is desirable.
- Significant senior-level experience in financial services, fintech, payments, FX, transaction banking, or a related commercial/product environment.
- Proven track record of leading payments, FX, or financial markets product strategy, roadmap development, and commercialization.
- Strong understanding of cross-border payments, FX products, client propositions, market infrastructure, regulatory expectations, and operational delivery.
- Experience working across front office, product, technology, operations, risk, compliance, treasury, and trading teams.
- Demonstrable experience turning client, market, and sales requirements into scalable, commercially viable products or propositions.
- Experience leading or contributing to major product transformation, digital transformation, or business change programmes.
- Strong commercial acumen, with evidence of supporting revenue growth, client acquisition, product adoption, and improved client outcomes.
- Experience using data, technology, and/or AI-enabled solutions to improve sales effectiveness, client engagement, productivity, or decision-making is advantageous.
- Experience operating in a regulated banking or financial services environment, with sound judgment around governance, conduct, risk, and control expectations.
- Prior people leadership experience, including leading senior stakeholders, cross-functional teams, or direct reports.
Skills
- Payments
- FX
- Product Management
- Product Strategy
- Roadmap Development
- Commercialization
- Cross-border Payments
- Financial Markets
- Fintech
- AI
- Data
- Digital Transformation
- Regulated Financial Services
- Sales
- Trading
- Treasury
- Risk Management
- Compliance
- Governance
- Innovation
Location
- UK
Work Type
- Hybrid
Experience Level
- Senior-level
Education Level
- Degree-level education or equivalent professional experience
- Professional qualifications or certifications in product management, payments, treasury, financial markets, project/change management or digital transformation are advantageous
- Continued professional development in areas such as payments innovation, FX, fintech, AI, data, digital transformation or regulated financial services would be desirable
Benefits
- Contributory personal pension plan
- Life Assurance – 4 times annual salary
- Group Income Protection
- Private Medical Insurance
- Discretionary Bonus
- Competitive Annual Leave
- 2 Volunteering Days
- Benefit Hub
About the Company
- Crown Agents Bank is a rapidly growing, regulated UK bank connecting emerging and frontier markets to the world through innovative FX and payments technology.
- Their mission is to reduce friction so more money reaches those who need it.
- With over 200 years of experience, they build trusted networks across hard-to-reach markets, pairing heritage with digital innovation to support fintechs, corporates, governments, development organisations, and banks with cross-border payments and FX solutions.