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About the Role
Lyft is seeking a qualitative User Experience Research Intern to join our team, which aspires to elevate the user experience for our drivers and riders across 300+ cities nationwide. You will conduct research studies, as well as participate in studies alongside more senior researchers from which you’ll gain strong mentorship. You will partner with Design, Product Management, Analytics, and Engineering in order to derive deep insights about our users’ behaviors and attitudes, and communicate results and actionable recommendations across the company. Interns contribute to user-facing products, working side-by-side with top User Experience Research team members in the industry while having autonomy from the get-go.
Responsibilities
- Design and conduct studies across key Lyft product areas -- independently and in conjunction with more senior researchers.
- Utilize methods such as ethnographic & field research, diary studies, surveys, user/usability testing (remote and in-person), guerrilla research, and any other methods you find impactful.
- Review, analyze, and communicate qualitative and/or quantitative data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users.
Requirements
- Currently pursuing a Master's or PhD degree in Human-Computer Interaction, Anthropology, Design, Psychology, Cognitive Science, or a related field from a university in Canada with a graduation date between December 2027 and Summer 2028 (required).
- Available during Summer 2027 for an internship in Toronto.
- Extraordinary organizational skills and meticulous eye for detail.
- Strong listening and analytical skills; proactive troubleshooter.
- Team player with excellent written & verbal communication skills.
- Enthusiasm for a collaborative, highly energetic, fun and fast-paced environment.
- Experience as a researcher and/or research coordinator for qualitative research studies or school-based research projects, including usability/user testing, surveys, field research, or user interviews.
Skills
- Research experience with mobile technology
- Qualitative research in applied research settings, ideally within a Product organization
- Designing surveys and experimental research
- Analyzing large datasets using appropriate statistical methods
- Using Qualtrics or SurveyMonkey
- Cleaning, handling, and transforming data in Microsoft Excel and/or Google Sheets
- SQL
- R
- Other data analysis software (e.g., SPSS)
- Research participant recruitment and management practices
- Design thinking
- Visual communication
- Information design
- Wireframing skills
Location
- Toronto
Work Type
- Hybrid
- In-office
Experience Level
- Intern
Education Level
- Master's degree
- PhD degree
Salary/Compensations
- CAD $40 - CAD $48 per hour
Benefits
- Mental health benefits
- 2 days paid time off
- 3 days sick time off
- Subsidized commuter benefits
- Lyft ride credits
About the Company
- Lyft's purpose is to serve and connect.
- Lyft fosters a collaborative environment in the office.
- Lyft highly values having employees working in-office to foster a collaborative work environment and company culture.
Equal Opportunity
- Lyft is committed to creating an inclusive workforce that fosters belonging.
- Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.
- Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
- Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.
- Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.