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About the Role

The Donor Care Team is an integral part of Plan International Canada, supporting donor care, retention, and acquisition. The ideal candidate will bring an innovative and professional approach, embodying the organization's vision and mission.

Responsibilities

Provide exceptional customer service, empathy, and rapport-building through phone, email, written correspondence, and live chat.
Ensure optimum performance and first call resolution through active listening, adaptable conversational skills, and persuasive questions.
Re-engage lapsed donors and build donor loyalty by providing recommendations and alternative solutions.
Educate and inform donors about the impact of Plan International Canada.
Contribute to campaign success through process improvements and donation processing.

Requirements

Fluency in oral and written English.
Experience with sales calls, community outreach, customer service, and/or the tele-service industry is an asset.
Accurate data entry skills.
Proficiency in Microsoft Office Suite.
Excellent database, email software, and spreadsheet management experience.
Goal-oriented work ethic with the ability to work collaboratively and be self-motivated.
Demonstrated persuasion, influencing, and verbal communication skills.
Passion for mission-driven work and alignment with organizational values.
Must be eligible to work in Canada for the duration of the work term.
Successful candidate must receive clearance by a police background check, including the vulnerable sector screen.

Skills

Active listening
Adaptable conversational skills
Persuasive questions
Data entry
Microsoft Office Suite
Database management
Email software management
Spreadsheet management
Persuasion
Influencing
Verbal communication

Location

Toronto

Work Type

Hybrid
Full-time
Temporary
Contract

Experience Level

Approximately 80% of the day on the phone

Salary/Compensations

$40,000

Benefits

Extensive benefits package
Generous paid time off

About the Company

Plan International Canada is a hybrid workplace.
Plan International Canada hires based on merit and is strongly committed to equity and diversity within its community and to providing an inclusive workplace.
Plan International Canada especially welcomes applications from Indigenous persons, persons with disabilities, visible minorities, women, persons of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.

Equal Opportunity

If you have a disability that may affect your ability to perform in a role in which you are interested, we will be happy to discuss with you what adjustments or arrangements we can make to accommodate your needs. If your disability is likely to affect you adversely within the application process itself, please let us know (as soon as you feel comfortable to do so) by emailing gethired@plancanada.ca so that we can consider any adjustments to the process that will allow you to be considered fairly for the role.
Consistent with our Safeguarding Children and Young People Policy, the successful candidate must receive clearance by a police background check, including the vulnerable sector screen.
Applicants must be eligible to work in Canada for the duration of the work term. Proof of eligibility will be required.