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About the Role
This position is focused on building relationships with Floor & Decor's professional clients (PRO customers), earning their trust, and helping grow their business. The role supports the execution of Floor and Decor's PRO priorities by understanding market trends and collaborating with internal departments to serve PRO customers.
Responsibilities
- Execute the PRO Services Blueprint to create a world-class experience for PRO Customers.
- Support the PRO desk in-store, including handling phone calls, managing orders, order follow-up, customer support, and escalations.
- Collaborate with the Store Team to identify PRO customers.
- Maintain extensive knowledge about Floor & Decor products.
- Train and support the Store Team on the selling process.
- Educate PRO customers about the PRO business and expand their participation.
- Offer and assist PROs in signing up for the PRO Premier Rewards Program.
- Demonstrate the benefits of the PRO APP.
- Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
- Coordinate and assist with PRO Customers in-store activities.
- Collaborate in all store initiatives.
- Make effective program and benefit presentations.
- Perform additional duties as necessary to achieve assigned business objectives.
Requirements
- High School diploma or equivalent.
- 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
- Strong written and verbal communication skills.
- Ability to make effective program and benefit presentations.
- Excellent customer service skills.
- Results oriented.
- Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
- Ability to multi-task, meet deadlines, and work in a fast-paced environment.
- Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to use hands and fingers to handle or feel.
- Ability to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
- May require travel up to 20%.
Skills
- Sales
- Customer Service
- Communication
- Interpersonal Skills
- Multi-tasking
- Salesforce / CRM software (plus)
- Bilingual in Spanish (plus)
Location
- Onsite
Work Type
- Hourly
- Full-time
Experience Level
- 1 year of experience
Education Level
- High School diploma or equivalent
- Associate Degree or higher (plus)
Salary/Compensations
- $17.00 per hour minimum
Benefits
- Bonus opportunities
- Career advancement opportunities
- 401k with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical Insurance Plans
- Dental Insurance Plans
- Vision Insurance Plans
- Life Insurance Plans
- Other Insurance Plans
- Paid vacation
- Paid sick time
- Paid holidays
- Personal holiday
- Paid Volunteer Time Off
About the Company
- Floor & Decor strives to be the one-stop destination for professional clients (PRO customers) in the hard surface flooring contractor space.
Equal Opportunity
- Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
- This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.
- This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
- Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.