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About the Role

The Client Success Manager drives the strategy and execution of digital promotions for assigned CPG clients, working closely with sales to meet client goals and revenue targets while ensuring high client satisfaction with Inmar's services and products. This role involves becoming a trusted advisor, monitoring performance, optimizing promotions, and collaborating with internal teams to enhance the digital promotions suite.

Responsibilities

Work closely with internal sales team on client digital promotions strategies, ongoing contract management, contract renewal and expansion opportunities
Develop recommendations and execute promotional programs that align with overall client KPIs and/or individual campaign goals
Articulate and defend strategy
Create compelling client-ready assets to motivate and inspire stakeholders, focusing on clear and concise communication of data-driven recommendations
Establish and develop trusted, long-term relationships with assigned client(s)
Develop holistic view of clients’ business including in-depth knowledge of marketing plans, objectives, strategies, and challenges
Manage internal and external communications, garnering support and getting appropriate buy-in across teams
Work with multiple departments at Inmar and the client to execute digital campaigns, understand trends, identify new opportunities to grow revenue, and resolve issues
Develop and monitor campaign metrics to support efficient assessment and optimization of digital promotions, making informed and timely recommendations to enhance performance against client KPIs
Deliver post-event analysis with holistic campaign recap and actionable insights and recommendations for future programs and opportunities
Maintain expertise on industry trends, technology, best practices, and regulations of relevance to digital promotions
Obtain “expert” level understanding of Inmar’s solutions, while thoroughly understanding clients’ strategic goals and objectives translate how Inmar’s solutions align with those objectives
Ensure the client understands the value of the services available and being received to ensure renewals with increased value to the company
Maintain and utilize current sales materials, as well as ongoing updates to products, tactics, features, etc.
Manage status tracking of estimates/proposals, currently live offers, purchase order and billing information, and reporting
In consultation with sales, ensure accuracy of Salesforce.com entries/opportunities
In collaboration with cross-functional teams, support development and refinement of product and sales materials (i.e. case studies)
Performs other duties as assigned
Complies with all policies and standards

Requirements

Bachelors in business, marketing, communications or a related field required
1-3 years of related experience, including responsibility for account management; or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed for this position required
Experience in data-driven strategic planning and data sources and visualization tools
Demonstrated experience in expanding business relationships in a highly competitive environment; ability to sell across products and a variety of different solutions; ability to discern the solution that is best for the customer and the value range they are willing to pay
Good decision making, knowing when to leverage additional resources to move deals past obstacles
Proficient with Salesforce.com
Proficient with Google Suite and Microsoft Suite producing professional business correspondence, proposals and reports
Ability to prioritize and manage multiple tasks requiring follow-up and meeting deadline(s); must thrive in a fast-paced, dynamic atmosphere
Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.

Skills

Digital promotions strategy and execution
Client relationship management
Data analysis and interpretation
Strategic planning
Salesforce.com proficiency
Google Suite proficiency
Microsoft Suite proficiency
Communication
Problem Solving
Business Acumen
Adaptable
Accountability
Influence
Teamwork
Vision and Strategy

Location

Remote

Work Type

Full-time

Experience Level

1-3 years

Education Level

Bachelors

Salary/Compensations

72,734.63 - 121,224.38 USD Annual

Benefits

Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs

About the Company

At Inmar, we put people first and that means empowering our associates to thrive at every stage of life and career.
Our comprehensive and competitive benefits package is thoughtfully designed to support a wide range of lifestyles and life stages.

Equal Opportunity

We are an Equal Opportunity Employer, including disability/vets.
Recruitment Fraud Notice: Recruitment fraud is an increasingly common scam where individuals pose as employers to offer fictitious job opportunities. Scammers sometimes impersonate Inmar recruiters on LinkedIn and other channels. We will never ask for payment or sensitive personal information during the hiring process. Verify any role on our official Workday Careers site and learn how to spot scams in our full notice.
This position is not eligible for student visa sponsorship, including F-1 OPT or CPT.