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About the Role
The Donor Care Team is an integral part of Plan International Canada, supporting donor care, retention, and acquisition. The ideal candidate will bring an innovative and professional approach, embodying the organization's vision and mission.
Responsibilities
- Provide exceptional customer service, empathy, and rapport-building to make every interaction meaningful via phone, email, written correspondence, and live chat.
- Ensure optimum performance and first-call resolution through active listening, adaptable conversational skills, and persuasive questioning.
- Re-engage lapsed donors and build donor loyalty by providing recommendations and alternative solutions to maintain financial contributions.
- Continuously educate and inform donors about the impact of Plan International Canada's work.
- Contribute to campaign success through process improvements and donation processing.
Requirements
- Fluency in oral and written English and French.
- Experience with sales calls, community outreach, customer service, and/or the tele-service industry is an asset.
- Accurate data entry skills.
- Proficiency in Microsoft Office Suite.
- Excellent database, email software, and spreadsheet management experience.
- Goal-oriented work ethic with the ability to work collaboratively in a team environment.
- Self-motivated to spend approximately 80% of the day on the phone.
- Demonstrated persuasion, influencing, and verbal communication skills.
- A passion for mission-driven work and personal values aligned with Plan International Canada’s organizational values.
- Must be eligible to work in Canada for the duration of the work term.
- Successful candidate must receive clearance by a police background check, including the vulnerable sector screen.
Skills
- Customer service
- Active listening
- Persuasive questioning
- Data entry
- Microsoft Office Suite
- Database management
- Email software management
- Spreadsheet management
- Persuasion
- Influencing
- Verbal communication
Location
- Toronto (Hybrid)
Work Type
- Full-time
- Temporary (1 year Contract with possibility of extension)
- Hybrid (up to 2 days a week in office)
Experience Level
- Experience with sales calls, community outreach, customer service and/or the tele-service industry is an asset.
Salary/Compensations
- $42,000
Benefits
- Extensive benefits package
- Generous paid time off
About the Company
- Plan International Canada is a hybrid workplace.
- Plan International Canada hires based on merit and is strongly committed to equity and diversity within its community and to providing an inclusive workplace.
Equal Opportunity
- Plan International Canada especially welcomes applications from Indigenous persons, persons with disabilities, visible minorities, women, persons of all sexual orientations and genders, and others with the skills and knowledge to productively engage with diverse communities.
- If you have a disability that may affect your ability to perform in a role in which you are interested, we will be happy to discuss with you what adjustments or arrangements we can make to accommodate your needs.
- If your disability is likely to affect you adversely within the application process itself, please let us know (as soon as you feel comfortable to do so) by emailing gethired@plancanada.ca so that we can consider any adjustments to the process that will allow you to be considered fairly for the role.