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About the Role
This role offers the chance to make a real impact by delivering outstanding resident experiences, applying a sharp eye for detail, and confidently managing multiple priorities with a positive outlook.
Responsibilities
- Be the friendly face and main point of contact for residents and visitors.
- Respond to resident needs with empathy and professionalism.
- Conduct community tours—walk-ins and those scheduled by our Regional Sales Team.
- Support move-ins and move-outs, creating a seamless experience.
- Escalate resident concerns as needed to leadership.
- Inspect homes before move-in to ensure quality.
- Walk the property and flag any maintenance or curb appeal issues.
- Assist in planning and executing resident events.
- Help ensure safety standards and community policies are followed.
- Keep resident records accurate and up to date.
- Assist in preparing community reports.
- Support day-to-day admin tasks as assigned.
Requirements
- 2+ years of experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Ability to problem-solve and stay organized in a fast-paced environment.
- A valid driver’s license and the willingness to drive between communities if needed.
Skills
- Customer service
- Communication
- Interpersonal skills
- Problem-solving
- Organization
Experience Level
- 2+ years
Salary/Compensations
- $23.00-$25.00/ hour
Benefits
- 20% Apartment Rental Discount
- Renewal Commissions
- Medical, Dental, and Vision Insurance
- Life and AD&D Insurance
- 401(k) Retirement Plan with Company Match
- Generous Paid Time Off, including 10 Holidays per Year and Sick Leave
- $300 Morgan Essentials – paid quarterly
About the Company
- Established in 1985, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania, with a corporate office in Rochester, New York.
- Morgan Properties and its affiliates pursue a diversified investment strategy focusing on multifamily equity investments, commercial mortgage-backed securities, preferred equity, and whole loans.
- Morgan Properties and its affiliates own and manage a multifamily portfolio comprising over 110,000 units across more than 400 communities in 22 states – the company is consistently one of the largest owners of multifamily in the country.
- Additionally, the company has made investments in commercial mortgage-backed securities backed by over $40 billion in multifamily loans.
- With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.