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About the Role
The Marine Cargo Broker supports the day-to-day operations of the Marine Cargo team, assisting with client servicing, insurance placements, renewals, documentation, compliance activities, and system administration. Working closely with brokers, clients, and insurance markets, the role helps deliver timely, accurate, and high-quality outcomes throughout the placement lifecycle.
Responsibilities
- Support new business and renewal placements from submission through binding.
- Gather and review risk information and prepare market submissions.
- Liaise with clients and insurers to obtain information and manage outstanding requirements.
- Assist with quotation comparisons, placement documentation, and presentation of terms.
- Monitor placement activities and escalate complex issues when required.
- Coordinate issuance of policies, endorsements, and related documentation.
- Maintain accurate account, policy, and placement records.
- Track outstanding documentation and ensure timely delivery to clients.
- Support account administration, invoicing activities, and resolution of account queries.
- Complete required compliance and placement procedures, including market security, sanctions, and internal controls.
- Upload and maintain documentation in company systems, including ECLIPSE.
- Ensure accurate system data entry and support data quality initiatives.
- Escalate compliance concerns and maintain confidentiality of client information.
- Support brokers throughout renewal and new business cycles.
- Maintain renewal schedules and collect underwriting information.
- Coordinate meetings, proposals, and follow-up actions.
- Assist with RFP responses and placement strategy discussions.
- Build and maintain professional relationships with clients, insurers, brokers, and colleagues.
- Provide timely updates on placement progress and outstanding actions.
- Contribute to a collaborative, client-focused team environment.
Requirements
- High school diploma required; college degree preferred.
- 3-5 years of insurance experience, ideally in Marine Cargo, Marine, Transportation, Logistics, or Commercial Insurance.
- Experience supporting renewals, new business placements, market submissions, and policy documentation.
- Strong Microsoft Office skills, particularly Excel, Word, Outlook, and PowerPoint.
- Excellent communication, organization, problem-solving, and time-management skills.
- Ability to manage multiple priorities and work independently while collaborating with a team.
- Strong attention to detail and commitment to quality.
- Demonstrated proficiency in leveraging approved AI-enabled and digital tools to improve productivity, workflow efficiency, knowledge sharing, and client outcomes.
- Sound judgment in evaluating AI-generated outputs for accuracy, relevance, compliance, and business impact.
- Understanding of Responsible AI principles, including data privacy, information security, transparency, risk management, and ethical AI use.
- Commitment to continuous learning, emerging technologies, and AI adoption initiatives.
- Experience supporting Marine Cargo insurance placements.
- Knowledge of Marine Cargo coverage, documentation, and cargo-related exposures.
- Experience interacting with insurance markets and commercial clients.
- Familiarity with ECLIPSE or similar broking systems.
- Understanding of insurance compliance and placement procedures.
- Relevant insurance license or professional designation, where applicable.
- Consider for employment qualified applicants with arrest and conviction records (San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance).
Skills
- Microsoft Office
- Excel
- Word
- Outlook
- PowerPoint
- Communication
- Organization
- Problem-solving
- Time-management
- Attention to detail
- AI-enabled tools
- Digital tools
- Responsible AI principles
- ECLIPSE
Work Type
- Hybrid
Experience Level
- 3-5 years
Education Level
- High school diploma
- College degree preferred
Salary/Compensations
- $90,000 - $115,000 USD per year
- Eligible for an annual short-term incentive bonus
Benefits
- Medical (including prescription coverage)
- Dental
- Vision
- Health Savings Account
- Commuter Account
- Health Care and Dependent Care Flexible Spending Accounts
- Group Accident
- Group Critical Illness
- Life Insurance
- AD&D
- Group Legal
- Identify Theft Protection
- Wellbeing Program
- Work/Life Resources (including Employee Assistance Program)
- Paid Holidays
- Annual Paid Time Off (includes paid state/local paid leave where required)
- Short-Term Disability
- Long-Term Disability
- Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
- Paid Time Off (Washington State only)
- Contributory Pension Plan
- Savings Plan (401k)
About the Company
- At WTW, we trust you to know your work and the people, tools and environment you need to be successful.
- The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients.
- Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.
- We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements.
- Please speak to your recruiter to discuss more.
Equal Opportunity
- EOE, including disability/vets