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About the Role
Lead and transform the entire F&B operation at Copthorne Tara Hotel London Kensington, rebuilding and elevating a multi-outlet and Meetings & Events operation to create a culture of performance, accountability, and service excellence.
Responsibilities
- Lead the full Food & Beverage operation, including outlets and Meetings & Events
- Oversee the execution of conferences, banqueting, and private events to the highest standard
- Drive profitability, cost control, and revenue growth across all F&B streams
- Identify and maximise upselling and cross-selling opportunities
- Build, train, and develop a high-performing F&B team
- Ensure consistent service excellence across all guest touchpoints
- Work closely with Sales, Revenue, and Kitchen teams to deliver seamless operations
- Implement and maintain robust SOPs, training frameworks, and service standards
- Take a visible, hands-on approach to leadership across all outlets
- Monitor performance through audits, guest feedback, and financial KPIs
Requirements
- Proven experience as an F&B Manager or Senior F&B Leader in a hotel or high-volume hospitality environment
- Strong background across both outlets and Meetings & Events operations
- Commercially driven, with a clear track record of improving performance
- Confident leading large, diverse teams and driving accountability
- Highly organised, with the ability to manage multiple revenue streams simultaneously
- Strong presence on the floor — visible, hands-on, and guest-focused
- Passion for training, coaching, and building future leaders
- Resilient, adaptable, and comfortable leading change
- Applicants must have the right to live and work in the UK
Skills
- Food & Beverage Management
- Operations Leadership
- Team Leadership
- Revenue Growth
- Cost Control
- Upselling
- Cross-selling
- Service Excellence
- Standard Operating Procedures (SOPs)
- Performance Monitoring
- Guest Feedback Analysis
- Financial KPIs Management
Location
- London Kensington
Work Type
- Full-time
Experience Level
- Experienced
Benefits
- Career-defining opportunity to build and shape a department
- Clear progression within an international hotel group
- Training, development, and apprenticeship opportunities
- Social events, wellbeing initiatives, and team activities
- Meals on duty
- Free laundry and dry cleaning
- Employee discounts on accommodation and F&B
- Interest-free season ticket loan
- Life assurance
- Recommend a Friend Scheme
- Length of service–related benefits and holiday increases
About the Company
- Copthorne Tara Hotel London Kensington is a busy 4-star hotel in the heart of Kensington, just moments from High Street Kensington station.
- With multiple dining outlets and a strong Meetings & Events offering, the hotel presents a complex, high-volume operation with significant growth potential.
- Millennium Hotels and Resorts operates over 120 hotels worldwide, including 21 across Europe.
- Our portfolio includes: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection, The Biltmore Mayfair.
Equal Opportunity
- We are an equal opportunities employer.
- Right-to-work checks will be conducted in line with UK legislation.