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About the Role
This role involves managing a portfolio of corporate clients, providing daily operational and trading assistance, building relationships, and upselling Ebury's products. You will act as an ambassador for the product and service at a customer-facing level, servicing the revenue and growth area of the business.
Responsibilities
- Provide daily operational and trading assistance to corporate clients.
- Build relationships with clients.
- Upsell Ebury's products.
- Act as an ambassador for the product and service at a customer-facing level.
- Manage a portfolio of 300 clients trading online through the EBO platform.
- Ensure clients use Ebury as their primary platform for international trading and payments.
- Resolve client issues as they arise.
- Manage workload around tight time constraints.
- Promote the company offering and identify new opportunities to grow key accounts.
- Deal with live currency trade booking, banking information, figures, and high value/volume payments.
- Help clients identify issues preemptively.
- Find solutions by working with internal teams.
- Take ownership of client issues/queries and see them through to the end.
Requirements
- A strong interest in sales/client servicing.
- Knowledge of FX.
- Prepared to go the extra mile to exceed customer expectations.
- Desire to deliver best-in-class service.
- Strong written and verbal communication skills.
- Ability to excel within a busy client-facing environment with significant monthly workload peaks.
- Ability to multitask/prioritise.
- Commercial awareness.
- Confidence dealing with numbers, exchange rates, profit margins, and commercial implications.
- Accuracy of work is particularly key when dealing with live currency trade booking, banking information, figures, and high value/volume payments.
- Self-starter with the initiative and ability to ‘get stuck in’.
- Experience with Microsoft suite (particularly Excel).
- Sales skills / experience is a PLUS.
- Knowledge of all products Ebury does offer.
- Ability to adapt in a constant evolving and challenging environment.
Skills
- Client-facing skills
- Operational know-how
- Problem-solving abilities
- Interpersonal skills
- Communication skills
- Multitasking
- Prioritization
- Commercial awareness
- Attention to detail
- Initiative
- Microsoft Excel
Location
- London Victoria office
- Onsite
Work Type
- Onsite
- Full-time
Experience Level
- Junior
- Previous experience in a busy client-facing environment preferred
Benefits
- A clear path for progression, mapped out by your individual goals and personal objectives.
- The tools to develop and master your client relationship skills.
- The opportunity to service and develop your own book of clients.
- A support structure that will drive you to succeed in your next goal.
About the Company
- Ebury helps ambitious businesses unlock global growth.
- Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow.
- Ebury has always been a fast-growing leader in fintech since its founding in 2009.
- Ebury brings together 2000+ employees across nearly 70 cities.
- Ebury has a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow.
- Ebury focuses on continuous product evolution and innovation to build the infrastructure for borderless growth.
- Ebury was named in 2021 as one of the top 15 European Fintechs to work for by Glassdoor and AltFi.
Equal Opportunity
- We believe in inclusion.
- We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation.
- At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.