Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Night Concierge role.
Rezi rewrites your resume against Rhodium RH-45-'s job description. Free.
Tailor your resume to this Night Concierge role.
Rezi rewrites your resume against Rhodium RH-45-'s job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Night Concierge posting at Rhodium RH-45- — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Night Concierge posting at Rhodium RH-45- — free, in seconds.
About the Role
The Night Concierge will focus on the day-to-day residents and guests of Park Modern, delivering duties to an exceptional standard. This role involves being a primary point of contact, managing communications, coordinating essential services, and assisting with resident requests to ensure seamless integration and a consistent vision. The Night Concierge will also focus on building owner loyalty through proactive communications and acting as an ambassador for the brand.
Responsibilities
- Greeting residents and guests upon arrival
- Managing all telephone/intercom calls and emails to the concierge desk
- Directing, coordinating, and planning essential central services including guest arrivals, deliveries, post, valet collections, amenity bookings, housekeeping, security, waste disposal, and recycling
- Assisting with ad-hoc resident requests such as transportation, restaurant, spa treatment, theatre bookings, and dry-cleaning requests
- Delivering the highest levels of customer service to all residents and their guests
- Ensuring multiple service elements operate effectively with the Night Duty Manager to create a seamless one-team approach
- Building owner loyalty through proactive communications, setting and managing expectations, and delivering results
- Acting as an ambassador for the brand and the development
- Motivating colleagues to strive for and achieve success
- Developing and maintaining constructive working relationships with team members, onsite staff, residents, guests, and contractors
- Taking personal responsibility for understanding and following the company’s Health & Safety policies and practices
- Working closely with the Night Duty Manager on the implementation of SOP manuals, policies, and procedures
- Providing resilience and cover for the Night Duty Manager, Doorman/Valet, and Housekeeping daily
- Performing a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
- Being alert and aware, with security of the building being a constant consideration, and alerting the team of any suspicious activity
Requirements
- Previous hospitality experience as a concierge within London super-prime, residential schemes
- Excellent communication skills and customer service
- Service-driven with an understanding of the importance of going the ‘extra mile’
- Experience serving
- Good knowledge of Central London and surrounding local areas
- High standard of written and spoken English
- Assertive, shows initiative, and has a very keen eye for detail
- Ability to work independently as well as to build and develop positive working relationships with residents and the team
- Must wear correct uniform at all times and maintain impeccable standards of appearance, personal hygiene, behaviour and discipline
- Clean UK driving licence held for no less than two years preferred
Skills
- Customer service
- Communication
- Teamwork
- Health & Safety
- Problem-solving
- Attention to detail
- Initiative
- Adaptability
Location
- London
Work Type
- Night shift
Experience Level
- Previous hospitality experience as a concierge within London super-prime, residential schemes
About the Company
- Rhodium was established to solely focus on the new build super prime residential market in London.
- Rhodium has created a unique business model not based on scale which provides a level of continuity and focus for each scheme we manage.
- Part owned by the Monaco Royal Family, Rhodium has a completely unique understanding of the ultra-high net worth individual, how they live and operate within their homes.
- Rhodium has a contracted portfolio of £12bn across forty schemes and is involved with some of London’s most prestigious developments and clients.
- Every scheme we manage has been individually selected to complement our brand and ensure we only manage developments of the highest calibre.
- Discretion, integrity and transparency are at the heart of our entire organisation.
- We truly believe there is no other company that can match our desire and intent to perform at this level.