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About the Role
The Regional Operations Manager oversees all field operations for residential solar projects within their designated branch, driving operational excellence by leading, hiring, and training high-performing teams of solar installers and service technicians. This role bridges the gap between the warehouse, project management team, and the job site to ensure maximum quality and efficiency.
Responsibilities
- Coordinate with Project Management and homeowners to build efficient daily schedules.
- Manage warehouse organization to ensure teams depart each morning with accurate job packets, proper equipment, and an actionable plan.
- Perform comprehensive project reviews and enforce strict site protocols, including real-time photo and note submission.
- Drive key metrics around production volume and customer satisfaction while ensuring adherence to safety rules, punctuality, and workmanship standards.
- Be the first one in the office every morning at 5:50 am, prepare and set field teams up for success.
- Directly supervise and mentor regional field teams, including installation crews and service technicians.
- Recruit, train, onboard, and performance-manage field personnel and subcontractors.
- Review and approve payroll & time tracking of all direct report field employees.
- Track and approve all Time off requests.
- Oversee daily appointment scheduling, dispatching, and real-time status updates.
- Ensure field teams update project management software/CRM daily with accurate progress notes, photos, completion status, change orders, and any issues/delays.
- Monitor and resolve scheduling conflicts, weather-related adjustments, permitting delays, or material shortages.
- Actively troubleshoot and problem solve with team members on site.
- Review all active residential solar projects daily to verify scope, quality, feasibility, budget adherence, and timeline progress.
- Perform detailed project audits including site readiness, installation quality, interconnection status, and final commissioning.
- Identify and correct deficiencies early.
- Collaborate with project coordinators, design/engineering, permitting, and sales teams to resolve bottlenecks.
- Drive key metrics: jobs per crew per week, first-time completion rate, service ticket resolution time, safety incident rate.
- Implement and enforce standardized field processes, quality checklists, and safety protocols.
- Analyze operational data to identify trends, inefficiencies, or training needs and execute continuous improvement initiatives.
- Champion a zero-incident safety culture; lead weekly safety toolbox talks and ensure all team members complete required certifications.
- Ensure full compliance with local, state, and federal regulations, utility interconnection rules, building codes, and company policies.
- Serve as an escalation point for field-related customer concerns.
- Manage regional field labor and material usage budget.
- Coordinate material procurement, inventory, and logistics.
- Oversee fleet allocation, organization, maintenance, and safety.
Requirements
- 5+ years in residential solar operations, with at least 3 years in a supervisory or managerial role overseeing field installation and/or service teams.
- Proven track record managing high-volume residential solar projects (50+ installs/year preferred).
- Strong understanding of residential PV systems, including roof-mounted and ground-mounted installations, electrical integration, inverters, battery storage, and monitoring platforms.
- Familiarity with NABCEP guidelines, NEC codes, OSHA standards, and common permitting/interconnection processes.
- Excellent leadership, communication, and team-building skills.
- Proficiency with solar project management tools (e.g., Salesforce, Enphase/Enlighten, Tesla, Solaredge).
- Strong organizational and problem-solving abilities; ability to manage multiple priorities in a fast-paced environment.
- Data-driven mindset with experience tracking KPIs and driving performance improvements.
- Bachelor’s degree in construction management, engineering, business, or related field preferred (or equivalent experience).
- NABCEP PV Installation Professional certification (or willingness to obtain within first year) strongly preferred.
- Valid driver’s license and clean driving record required.
- Experience in a regional/multi-state operations role.
- Background managing both new installations and post-PTO service/warranty work.
- Comfortable with technology and process automation to reduce administrative burden on field teams.
Skills
- Leadership
- Communication
- Team-building
- Solar project management tools (e.g., Salesforce, Enphase/Enlighten, Tesla, Solaredge)
- Organizational
- Problem-solving
- Data-driven mindset
- KPI tracking
- Performance improvements
- Technology
- Process automation
Location
- Hicksville NY
Work Type
- In Office
- Full-Time
Experience Level
- Managerial
- Supervisory
Education Level
- Bachelor’s degree in construction management, engineering, business, or related field preferred (or equivalent experience)
- NABCEP PV Installation Professional certification (or willingness to obtain within first year) strongly preferred
Salary/Compensations
- Competitive base salary + bonus
Benefits
- Company vehicle or mileage reimbursement
- Health, dental, vision insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities for career advancement
About the Company
- Rapidly growing renewable energy company.