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About the Role

This onsite supervisor position has the potential to evolve into a manager role. It is responsible for providing day-to-day direction to staff, clients, and volunteers, aligning with the mission "Restoring hope and changing lives." The ideal candidate will reflect the core values of Open Door Mission: Faith, Family, Compassion, Community, and Stewardship.

Responsibilities

Provide day-to-day direction to staff, clients, and volunteers.
Train and orient new hires.
Perform bi-monthly supervision meetings with each staff member.
Escalate performance concerns to the Director.
Lead intake and assessments of incoming clients.
Ensure client documentation is accurately completed and filed.
Maintain relationships with the community for networking.
Calculate and collect program fees.
Complete and submit the FHLS monthly sheet to the Director.
Facilitate groups on substance use and/or behavioral health needs.
Complete or delegate staff to complete room inspections or drug screens for clients.
Identify client goals while in the program in collaboration with the client.
Complete or delegate referrals for clients seeking permanent housing, employment, social services, etc.
Lead each shift in a respectful manner according to ODM policies and program goals.
Ensure proper staff scheduling, filling in as needed to ensure 24/7 coverage.
Communicate clearly and thoroughly with staff regarding resident and community issues.
Report staff or resident issues using documentation systems.
Promptly report emergency concerns to appropriate personnel.
Place food orders, supply requests, and maintenance orders.
Oversee volunteer activities and delegate tasks.
Provide training to new staff during probationary periods and continual coaching to existing staff.
Provide input to the Director for performance reviews, corrective actions, hiring, or separation decisions.
Facilitate monthly house meetings and bi-monthly supervision with all staff.
May facilitate group prayer or devotionals within the agency.

Requirements

Ministry-minded Christian with a commitment to and a passion for Changing Lives and Restoring Hope.
Progressive and current experience with case management in trauma services or residential programs.
Valid New York state driver's license with a driving record acceptable to the insurance carrier.

Skills

Case management
Supervision
Training
Client assessment
Documentation
Networking
Group facilitation
Referral services

Location

Onsite

Work Type

Onsite
Full-time

Experience Level

Minimum of 2 years directly related experience

Education Level

College degree or Certification related to behavioral health industry (addiction, mental health, trauma)

Benefits

5-week time off policy
100% contribution towards dental and vision plans
65-75% contribution towards several medical plans
Employee assistance program providing 8 counseling sessions

About the Company

Since 1952, Open Door Mission has existed to restore hope and change lives of Rochester's men, women and children.
Employee-voted Rochester Top Workplace.
All programs are residential.